Senior Service Desk Support- VIP (M/F)
Fujitsu Technology Solutions
Capellen
il y a 21h
source : jobs.lu

Are you a driven experienced Service Desk Analyst looking for an opportunity with a highly successful international company?

Work with the latest technology is a real passion for you? Then we have the right role for you! We are actively looking for a Service Desk Senior Management support who will provide a higher level of service for key staff of our client.

Including dedicated on-call service. Most of the interventions of this team are face-to-face (F2F) interventions. What will you accomplish?

Knowledge of the IT needs of Senior Management; Identify, resolve and escalate incidents as appropriate; Provide after hours and on-call support, as well as dedicated executive support for events or high-level meetings.

  • Who are we looking for? Specific skills / Experience Proven experience with previous VIP support, ideally in Banking Good Flexibility and stress resilient;
  • Very good attention to details; Excellent Customer and Service focus; Exceptional spoken and written interpersonal, communication and presentation skills both French / English Ability to operate effectively in a high-pressure situation Technical skills Excellent knowledge of MS Office Suite Proven experience with Microsoft Windows 10 troubleshooting Knowledge of ticketing and CMDB tools;
  • Good Understanding of networking and networking protocols; Experience troubleshooting PC / Laptops / Tablets, VPN, etc Knowledge of MobileIron and iOS ITIL Foundation Certification Why Fujitsu?

    Fujitsu is a leading ICT company with 160.000 employees worldwide, more than 185 in Luxembourg, offering a full range of technology products, solutions and services.

    The Digital Transformation Solutions department in charge of Network management systems, Optical transmission systems, Full range of servers, System integration and Consulting, front-end technologies is looking for talents to play key roles in the delivery of our solutions.

    Working at Fujitsu, what does it mean? We are always challenging ourselves and trying to improve by working on diverse and exciting projects entwined with the latest technologies We have a solid background in ICT and our clients trust us : https : / / www.

    digital-sphere.lu / casestudy We will help you boost your career with new certifications and real career plan! APPLY NOW! More Information www....

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