IT Service Delivery Analyst (M/F/D)
Luxembourg, Luxembourg, Luxembourg
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DuPont’s Water and Protection (W&P) Business in Luxembourg is seeking an IT Service Delivery Analyst to join its IT Team.

As a Service Delivery Analyst, you will work on projects of varying sizes and complexity, from small, on site projects, all the way to being part of global, companywide projects.

Some projects will be hands-on software development, while others will focus on implementing of the shelf’ solutions to fit the business need.

Additionally, your task will also have a focus on run and maintain type activities, either solving the issues yourself, or escalating matters to global service providers and work with them on issue resolution.

Key Responsibilities

Project implementation / management in a wide spectrum, from small, one person projects, to being part of larger team projects (Software development, implementation of external software, life cycle management projects, )

Local first contact for IT requests for operations and business

Resolve tickets or assist offshore teams with issue resolution

Issue escalation to global support teams

Assist as consultant on non-IT business projects

Qualifications and skills

Bachelor’s degree or equivalent experience in IT

Proficiency in English (German, French and Luxembourgish are considered a bonus)

Willingness to self-improve in your fields, or branch into others

Project management skills

Some level of understanding of Cyber Security

Experience in the following would be considered an asset :

Software development experience (approach, methodology) and languages : Java, C#, LabVIEW, Python, aspx

Network experience

Experience with IT hardware (computers, servers, network switches, )

Experience in manufacturing or quality systems

Document management system experience

Experience with MS office 365 software suite (Power Apps, SharePoint, Power Automate, )

Experience with Database engines and query language

Knowledge of Microsoft Windows OS

We offer you

  • Highly competitive compensation package
  • An industry-leading benefits package and variable incentives
  • Generous vacation and holiday time coupled with a variety of paid leaves
  • Numerous learning and personal development opportunities
  • Various global career opportunities within our diverse businesses
  • DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class.

    If you need a reasonable accommodation to search or apply for a position, please visit ourAccessibility Page for Contact Information.

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