JOB DESCRIPTION :
Amazon is looking to hire a passionate, dynamic, analytical, innovative, hands-on, and customer-obsessed Senior Manager to lead the Procurement / Labor Strategy for Last Mile of Prime Now and Fresh in Europe.
You will be working directly with our Delivery Services Providers (DSPs) and manage a team of 3rd Party Country Account Managers to ensure that our services result in a great customer experience.
You will be responsible for developing the labor strategy for our grocery and ultra-fast last mile services in Europe. Being able to dive-deep into different labor models across Europe is essential for success.
Further, you will be responsible for the growth and performance of last mile delivery service providers across several delivery stations and develop and implement strategic initiatives to drive performance and quality of service.
A relentless desire to exceed customers’ expectations while optimizing the overall cost-per-delivery model is also essential.
The position is part of a high-visibility initiative in the company and will include direct reporting and communication with senior leaders.
The ideal candidate requires strong team leadership experience in the transportation / 3rd party logistics industry or a similar fast-paced logistics / distribution environment as you will be :
Responsible for developing the labor strategy for our grocery and ultra-fast last mile services in Europe
Responsible for growth and performance of delivery service providers (DSPs) across several delivery stations and ensuring availability of delivery capacity for both new and existing sites
Managing the team of 3rd Party Country Account Managers and oversee all 3rd party accounts for Fresh / PrimeNow Last Mile in Europe
Managing the relationship across the supplier / s and being the key point of contact for escalations
Partner closely with our Legal, Public Relations and Public Policy departments
Developing mid-term and strategic initiatives and coordination of their implementation
Regularly communicating and reviewing service performance statistics against contractually agreed KPIs of service providers and act as the escalation point in case of problems
Developing action plans as a response to quality / performance challenges with your team
Coordinating annual rate reviews together with your team
Developing and implementing peak volume plans and ensuring capacity requirements are met
Coordinating and controlling all invoicing and payment related processes
Extensive work experience in the express / parcel delivery industry or the transportation / 3rd party logistics industry or a similar fast-paced logistics / distribution environment in the logistics department of a retail organization
Strong team leadership experience with a minimum of 4 years of people management experience
A masters degree (or equivalent) in relevant majors e.g. engineering, business administration, logistics, MBA
Experience in contract and commercial negotiations
Experience in account management of third parties
Be able to think and act both strategically and tactically
Be able to think clearly, analyze quantitatively, problem-solve, support scope of requirements and prioritize
Possess sound business judgment and a proven ability to influence others
Possess strong analytical thinking skills, but also being able to work hands on with their sleeves rolled up, and a preparedness to get involved
Excellent skills in Excel
Strong oral and written communication skills (verbal & written) in English
Be flexible and able to manage a business that can operate 365 days / year
Willingness to travel
Experience in or certification in Lean / Six Sigma Manufacturing methodologies.
Knowledge of other EU language desirable (German, Italian, French or Spanish are advantageous).
Experience of new business development or management of DSPs is an advantage.