Business Manager - Northern Europe
Bertrange, Luxembourg
il y a 4j

To provide business, sales management, and control support to the Market regions and Product Teams operating in Luxembourg.

  • The Business Manager will help execute and embed change initiatives in support of the Private Bank growth plans. The business manager will support the GMM(s), Market Team Leaders and relevant Product Partners to ensure that appropriate Sales Management best practices are embeded in the business including account planning;
  • banker, IC, Trading Desk and client coverage prioritization, and sales metrics to drive business performance. The business manager will manage and control inherent risks in the business to ensure that it operates within a robust control environment.

    The role will ensure compliance with Corporate, Legal and Regulatory requirements, policies and procedures, as well as supporting efforts to make the end to end sales process more efficient and given time back to frontline staff to be more productive.

    The business manager will champion and support market region and EMEA wide initiatives to support the growth plans of the business.

    The Business Manager will provide a unified interface to escalate customer and business specific issues to Infrastructure partners and will lead and support efforts to address these issues with the Infrastructure partners.

    The Business Manager will provide all required support to other Business Managers in the country and across the CPB EMEA region in support of the Business Manager Supervisory Framework.

    Key Responsibilities :

  • Sales Management Work with the GMMs and Product Teams to ensure appropriate sales management oversight procedures are in place.
  • Support GMMs on market regional planning; banker hiring plans, client level account planning; banker client coverage reviews;
  • client segmentation and prioritisation mapping, and other key sales management initiatives. Ensure pricing discipline is in place to manage discounting across product and service offering.

  • Routinely monitor sales force effectiveness and ensure plans are in place to drive performance levels of the business. Embed new sales support tools (e.g., CRM)
  • Business / Financial Reviews : Interface with Finance for MIS and support the GMMs in preparation of Business reviews with Bankers, Market Leaders, and Business Head.
  • Analyse business financials for trends and use analysis as a management tool to support GMMs to improved business performance.

  • Associate Banker Team Management and Supervision provide direct supervision to local and regional associate banker team and pro-
  • actively manage and cover Associate Banker teams in accordance with the Business Manager coverage framework.

  • Business Support / Coordination : Provide day-to-day oversight and resolution of business and client specific issues. Attend appropriate EMEA governance forums and steering committees.
  • Business Risk and Control : Ensure that the business is in a full alignment with applicable policies guidelines and procedures.
  • Ensure that Banker teams are meeting all control and risk guidelines, all business Key Risk Indicators are managed below defined threshold levels.

    Co-ordinate multiple risk control assessments including audit checks, self-testing, information security assessment. Coordinate and support Audit and other reviews been conducted across the region.

  • Business Procedures : Maintaining up-to-date sales processes and procedures. Ensure that all regional staff full fill all mandatory training requirements.
  • Initiate and implement new procedures relating to new sales and system roll-outs

  • Interface with Control Functions : Be the single point interface for the GMMs with all control functions - compliance, risk, legal, tax, operations and technology.
  • Communicate key client specific issues and lead and coordinate efforts with Infrastructure teams to address them. .

  • Change Management : Implement key change initiatives across the region. Provide leadership and support in driving change programs by working closely with bankers and cross functional product and infrastructure teams.
  • Special initiatives : Support the GMMs, COO and senior management in driving through global / regional business initiatives.
  • Coordinate all required aspects of initiative / project roll-out.

    Development Value :

  • Exposure to all areas of the Private Bank business across EMEA / Global and an opportunity to explore and gain insights into full spectrum of client solutions and investment products within Global Wealth Management.
  • Platform to develop strong technical as well as interpersonal and leadership skills.
  • Opportunity to develop broad general management and change management skills
  • Knowledge / Experience :

  • Extensive experience of business management, sales management support & controls oversight
  • Banker / Sales experience a preference working with front line staff in helping drive performance improvement
  • Strong product knowledge in Risk Management, Product Control and Middle Office is beneficial
  • Proven Project / change Management and Business Process Improvement experience is essential
  • Strong understanding of legal and regulatory framework essential
  • Strong people management and supervisory experience
  • Preferably Degree educated, however, exceptional candidates who do not meet this criteria may be considered provided they have the necessary skills and experience
  • Skills :

  • Excellent interpersonal skills and ability to develop strong working relationships across functional and geographical lines
  • Very good communication skills
  • Professional outlook with the ability to use initiative, manage deadlines, coordinate multiple tasks and work to deadlines and targets
  • Strong analytical / business evaluation and problem solving skills.
  • Good written skills and ability to review complex product and legal documentation.
  • Good initiative & Creativity - ability to present alternatives and constructive new ideas.
  • Accuracy & Attention to detail.
  • Grade : All Job Level - All Job FunctionsAll Job Level - All Job Functions - LU

    Time Type :

    Citi is an equal opportunity and affirmative action employer.

    Minority / Female / Veteran / Individuals with Disabilities / Sexual Orientation / Gender Identity.

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