NBFI Relationship Support Manager - LUX
Luxembourg, Luxembourg
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About Barclays

Barclays is a transatlanticconsumer, corporate and investment bank offering products and services acrosspersonal, corporate and investment banking, credit cards and wealth management,with a strong presence in our two home markets of the UK and the US.

Our goalis to become the bank of choice by providing superior services to customers andclients and supporting our stakeholders via a commercially successful businessthat generates long-

term sustainable returns.

Our two clearly defined divisions,Barclays UK and Barclays International, provide diversification by businessline, geography and customer, enhancing financial resilience and helping tocontribute to the delivery of consistent returns through the business cycle.

Wehave a strong core business with exciting prospects, well positioned to deliverlong-term value for our shareholders.

Consistent with the objective ofdelivering long-term sustainable value for all our stakeholders, we havedeveloped our Shared Growth Ambition our approach to citizenship and thesustainability of the business model we operate.

The aim is to make decisionsand do business that provides our clients and customers, and the communitieswhich we serve, with access to a prosperous future.

We are an equal opportunityemployer and we are opposed to discrimination on any grounds.

Interested and want to know moreabout Barclays? Visit home.barclays / who-we-are / for more details.

AboutBarclays Bank Ireland (BBI)

In light of the UK’s decision toleave the European Union in March 2019, Barclays Bank Ireland, where we have abanking licence and have operated for almost 40 years, provides a natural basefor Barclays to continue passported activity and ensure we preserve ourclients’ ability to transact with Barclays in a seamless way.

Barclays isengaged with its regulators to extend BBI’s activities to incorporate itsCorporate and Investment Banking businesses across its existing European branchfootprint as well as extending it to Luxembourg where it is applying to open anew BBI branch.

Whilst we need to remain flexiblein our approach in line with feedback from regulators, on-going UK and EUnegotiations and client and market responses, we planning to create a number ofnew roles across both front office and infrastructure areas in Ireland and anumber of our EU locations, to support the running of the expanded BBI businessand entity.

About InternationalCorporate Banking

International Corporate Bankingprovides comprehensive commercial banking, financing, trade and paymentsolutions to global businesses with an annual turnover of over £6.

5 million,and manages the Corporate Bank’s relationships with International Corporates,Banks and Non-Bank Financial Institutions ( NBFI’).

Overall Purpose of Role

As a Relationship Support Manageryou will be a member of the NBFI Coverage Team developing and maintaining relationshipswith a portfolio of global NBFI and Luxembourg NBFI customers.

You will assist theRelationship Directors with product knowledge, sales research, and customerrelationship development, research into solutions to meet customers’ needsusing market and industry information and risk management for the portfolio.

Key Accountabilities

Asa Relationship Support Manager your main responsibilities will include :

Sales & Service75 %

Act as first point of contact for clientnames and to provide cover in the Relationship Director’s absence.

Provide day to day service provision for customers.

Co-ordinate introduction to and from otherareas of the Barclays Group where appropriate and monitor outcome.

Assist with development of, and revisions tothe Client Relationship Plan.

Preparation and implementation of strategiccampaigns.

Work with Relationship Directors to identifypotential new customers and maintain database of potential customers.

Maintain our Salesforce records and pipeline.Generate and monitor leads and update leads on Salesforce.

Lead the on boarding process for new clientsor new products to existing clients. Ensure that new / existing clients andproducts are set up on relevant systems.

Work with KYC team to obtain all relevant KYCdocumentation. Complete all required KYC refreshes across the portfolios.

Prepare client meetings presentations,engaging product specialists where appropriate.

Prepare information for and attend customermeetings.

Develop and maintain contacts with productspecialists in Luxembourg and other areas of the Group.

Ensure a robust contact strategy is in placeto improve or grow client satisfaction. Accurately handle, record and preventcustomer complaints in line with our regulatory requirements and ensure greatcustomer outcomes.

Undertake annual client reviews and makerecommendations to Relationship Directors for areas of improvement.

Ensure compliance with mandatory Riskpolicies and procedures relating to governance, regulatory compliance(including Financial Crime), operational and legal risk.

DealManagement and Support : 15%

Prepare pricing and assist with creditapplications

Co-ordinate the execution of certaintransactions and implementation of certain products, including liaising withproduct specialists, internal support functions and other relevant advisors toensure a good client experience with appropriate risk management practices.

Credit analysis and transaction managementskills to work effectively with Credit Risk managers, Debt Finance specialistsand Transaction Management teams to manage the evaluation and execution oflarge structured transactions.

Operating in accordance with risk appetiteand lending procedures.

Working to continuously improve creditknowledge and expertise.

Ensure high standards of data quality aremaintained at all times

Ensure compliance with mandatory Riskpolicies and procedures relating to credit conformance and regulatory,operational, legal risk and Financial Crime.

Demonstration of adherence to Barclays governancepolicies and controls.

Team working 10%

Build an effective working partnership withinternal support functions : Credit, Legal, KYC, Compliance, Operations.

Attend team meetings and contribute fully,including suggestions for ways of improving customer sales and service.

Contribute to environment of mutual supportby sharing knowledge with other team members.

Personal Specification

Asa Relationship Support Manager your main skills and qualifications willinclude :

Experience building relationships

Experience in client service &communication

Strong Communication skills

Team player with natural ability tocollaborateacross borders

Knowledge of products and services offered bythe Corporate Bank

Knowledge of products and services offered byother areas of the Barclays Group and frequently used by global NBFI and LuxembourgNBFI customers

Planning and organisational skills

Fluent in English

Riskand Control Objective

Ensurethat all activities and duties are carried out in full compliance withregulatory requirements, Enterprise Wide Risk Management Framework and internalBarclays Policies and Policy Standards

Purpose and Values

Our common Purpose is Creatingopportunities to rise’. We are a company of opportunity makers working togetherto help people rise customers, clients, colleagues and society.

Everything we do is shaped by thefive values of Respect, Integrity, Service, Excellence and Stewardship. Thevalues inform the foundations of our relationships with customers and clients,but they also shape how we measure and reward the performance of our employees.

Simply put, success is not just about what you achieve, but about how youachieve it.


We respect and value those we work with, and the contribution thatthey make.


We act fairly, ethically and openly in all we do.


We put our clients and customers at the centre of what we do.


We use our energy, skills and resources to deliver the best,sustainable results.


We are passionate about leaving things better than we found them.

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