Deputy Team Leader - Customer Services
JobLuxembourg
Luxembourg
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Deputy Team Leader - Customer Services

The AXIS GROUP was established in 1996 and has since been known for its rigorous quality standards in HR Services, this within a number of specific sectors : Insurance, Banking & Finance, Human Resources & Legal.

Our mission? Finding the perfect candidate-employer match within these specific niches. Our focus remains long-term collaboration, with both companies and employees.

Our values? Excellence, Team Work, Integrity, Pride, Passion

For one of our clients, we are looking for a Deputy Team Leader - Customer Services :

Description :

  • Being the deputy for the team leader and assisting him in any people management issues / stepping in in the team leader absence;
  • Being the first point of contact for Distributor and Shareholder services, managing very specific processes and reponding to different types of enquiries;
  • Information of clients accounts, trailer fees etc;
  • Oversight of AML / KYC queries;
  • Delivery and oversight of customer reporting;
  • Oversight of complaint handling;
  • Coordination and creation of daily and monthly management information statistics.
  • Profile :

  • 3-5 years of experience in a mid-level position within the fund industry;
  • Fluent in English;
  • Excellent communication and social skills - ability to communicate effectively at all levels;
  • Proactive approach to internal relationships with analytical and enquiring mind;
  • Previous experience in supervising more junior colleagues would be an asset;
  • Ability to work on own initiative and under pressure as a team.
  • Offer :

  • Our client offers a permanent contract;
  • Our client is an international asset manager.
  • Cette offre n'est plus disponible. Vous pouvez cependant retrouver toutes les autres offres de AXIS Group.

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