Dept : IT Support Department Description : The IT Support department is responsible for the daily operations and applications support.
In order to reinforce the current team, we are looking for a person who will be responsible for the support of our main Banking Applications and assist the Release Manager in the quarterly Release process.
In order to support our team, we are looking for an IT Application Support specialist on a permanent contract. Your main tasks will be : Level 2-3 support on Olympic (ERI) & SWIFT issues Analyse root cause of incidents / problems Coordinate testing developments and corrections with users and consultants / suppliers Provide high level support on core applications to Project teams Assist the Release manager in the quarterly Release process : Coordinate various aspects of production and projects into one integrated solution Consider resources and timelines to ensure the overall quality of the process Job requirements : Bachelor’s degree in Computer Sciences Minimum 5 years of experience in support functions in banking environment Knowledge of funds industry will be considered as an advantage Good knowledge of Olympic technical side (Tables, SQL requests) is required Knowledge of E2Gen, RIVA TA, SWIFT, GTMatch, Datahub or Sentinel will be real assets Knowledge of iSeries, Windows and / or Linux will be considered as an advantage Fluent in English.
French is an asset Strong analytical skills with demonstrated problem solving ability Fast learner and ability to quickly understand problems Positive and proactive attitude towards new tasks Customer and service-oriented mind-set - Focus on quality services Good organisation skills and stress resilience Good team player and communicator Flexible with regards to working time - on call support outside business hours Please be aware that in accordance with the law of July 23, 2016, the selected candidate will be requested to provide a criminal record (section 3) If you are interested in this position and meet the job requirements, please apply by clicking on our Nomura Recruitment Gateway.