Following strong organic growth we are on the lookout for bright individuals to join our team; individuals who are motivated and want to deliver excellence in fund and corporate services.
Since our inception in 2001 we have placed a strong emphasis on the personal and professional development of our employees, providing an opportunity for individuals to truly progress and shine.
This investment on the people behind our services has paid off and we are proud to have maintained over a 90% employee retention rate for over ten years.
Senior IT Operations Analyst (W / M) Reports to Head of IT Infrastructure The purpose of this role is to assist the Head of IT Infrastructure in ensuring all IT systems are supported and maintained to a high standard.
The role holder should also be able to clearly demonstrate excellent technical, analytical, organisational and communication skills, as well as having a strong knowledge of all production systems and procedures.
Key responsibilities : Monitor support incidents and work with support staff to provide effective prioritisation and resolutionDeploy workstations, servers and software as well as management of their updatesPrepare and maintain procedure and configuration documentation relating to the desktop, server and network environmentsPrepare system specifications for new service / infrastructure deploymentsPerform hardware repair and maintenanceAccurately manage and document the IT asset inventoryIdentify project requirements by interviewing users / staff, analysing operations.
determining project scope and documenting resultsDesign, monitor, document and maintain effective Group Policy and AD configurationsImplement changes using the appropriate change-
control process across the network and systems infrastructureWork with the IT Infrastructure Manager to review, develop, plan, and implement strategies to provide a continuous program of systems and network improvementMaintain quality service by establishing and enforcing organisation standardsIdentify and address issues escalated by the helpdeskPlan, implement and manage office movesAnalyse system and network architecture and highlight identified improvementsProvide training and mentoring to other members of the IT teamRepresent the IT department on various committees such as DRBuild and maintain and effective working relationship with staff, suppliers and contractorsLiaise and work with various 3rd parties such as electricians, plumbers, air-
conditioning engineers etc.Ongoing professional development including the attaining of professional qualifications as agreed with the IT Infrastructure ManagerTake a proactive approach to the monitoring and managing of the various systems and network components advising the IT Infrastructure Manager of suggested improvements where applicable Skills, knowledge, expertise : At least 5 years’ experience within an IT environmentQualified to at least MCSA server 2008 / 2012 or equivalent with the ability to achieve MCSE server infrastructure or equivalentRelevant network qualification such as Network + and preferably a HP networking or equivalent Cisco qualification such as the CCNAStrong technical background in Microsoft Office productsExperience with Microsoft ExchangeThorough understanding of Microsoft Server 2008 / 2012Good understanding of firewall, VPN and network security technologiesExperience with virtualisation technologies including Vmware and / or Hyper-
VThorough understanding of network concepts including TCP / IP, LAN and WANFamiliar with uninterruptible power systemsStrong Citrix backgroundExcellent project management and organisational skillsExcellent interpersonal skills with the ability to communicate at the appropriate level of detail and technical content for the target audienceAbility to present ideas in a clear and concise manner using business and user-
friendly languageExcellent attention to detailExcellent communication and relationship building skillsProven analytical and problem-
solving abilitiesDemonstrated organizational skills with the ability to prioritize and manage a diverse workloadTravel to Group offices as required We will provide the training, both in house for relevant technical knowledge and also professional qualifications to enhance your professional development.
You will need to be quick to learn new systems and great with people, as close working relationships between our colleagues and clients is at the heart of what we do. >