Your responsibilities Operations Management : Keeping all the IT equipment and services running meeting the agreed Service Level Agreement Maintaining the operational integrity of the technologies and services provided and resolving any issues that impact the infrastructure Ensuring infrastructure's security, servers' availability, backups of each system, system capacity planning and operational DR plans Providing direction in all technology-
related issues by managing the Technical Customer Support function Defines and generates KPIs to measure quality and continuous improvement Assisting employees with IT matters and / or escalating technical matters to the external vendor.
Ensuring all IT policies and procedures are documented as well as up-to-date and operating effectively, creating new policies if required Maintaining an inventory of the company IT equipment (laptops, routers, switches, phones etc.
Producing high quality documentation in support of all projects (e.g.
status reports, proposals, presentations). Vendor Management : Managing outsourced IT arrangements and vendor projects Managing the invoice approval process for all IT related spending Your profile At least 5 years of hands-
on experience in IT, including IT management experience. IT Infrastructure background with clear understanding of Hardware, Operating Systems, Network & Security, Databases, Virtualization, Cloud, SaaS, Storage, and Datacenter practices Experience of managing End User services and Service Desk Operation Able to manage SLA, vendor coordination, escalation and reporting Ability to manage and collaborate with outsourced partner and services model Understand ITSM processes (Incident, Change, Problem ) and delivery Project Management skills (Prince2, PMI Certification.
French will be an advantage.