Monitoring jobs (Tool : autosys) in accordance with predefined procedures;Understand, analyse and dispatch alerts reported by the monitoring tools by raising incidents and escalating to relevant parties as necessary, taking remedial steps as predefined in procedures if required.
Providing first level Service Desk services after Service Desk hours;End of month and yearly operations (coordination and execution of jobs asked by different financial and IT teams)Create and update documentation JOB SKILLS AND REQUIREMENTSAttention to Detail : Accuracy counts in Operator jobs.
You must be able to concentrate and be precise in your work.Hand-eye Coordination : Precision is key in this job. Having a steady hand is an absolute must for Operator jobs.
You are reliable, well organized, and stress resistantUnderstanding of production procedures and environmentITIL best practices knowledge : Change Management process, Incident Management (escalation process), Knowledge Database Management (Procedures, technical documentation), Configuration Management DatabaseMandatory : You have built up job experience in a help desk or similar operations environment