Halian - IT Operator
il y a 2j
source : ictjob.lu
  • TASKS The IT Operator will perform tasks and functions, including but not limited to : Monitor the system for equipment failure or errors in performance, updating monitoring tools : Monitoring of applications and infrastructure events thanks to several monitoring tools (mainly : Nagios);
  • Monitoring jobs (Tool : autosys) in accordance with predefined procedures;Understand, analyse and dispatch alerts reported by the monitoring tools by raising incidents and escalating to relevant parties as necessary, taking remedial steps as predefined in procedures if required.

  • Execution of service requests based on predefined procedures;Enter commands, using computer terminal, and activate controls on computer and peripheral equipment to integrate and operate equipment;
  • Daily tasks / checks according to a specific schedule;Files / mails / folders restores : Type command on keyboard to transfer encoded data from memory unit to magnetic tape and assist in managing tapes (inject / eject tapes in the robot);
  • Providing first level Service Desk services after Service Desk hours;End of month and yearly operations (coordination and execution of jobs asked by different financial and IT teams)Create and update documentation JOB SKILLS AND REQUIREMENTSAttention to Detail : Accuracy counts in Operator jobs.

    You must be able to concentrate and be precise in your work.Hand-eye Coordination : Precision is key in this job. Having a steady hand is an absolute must for Operator jobs.

    You are reliable, well organized, and stress resistantUnderstanding of production procedures and environmentITIL best practices knowledge : Change Management process, Incident Management (escalation process), Knowledge Database Management (Procedures, technical documentation), Configuration Management DatabaseMandatory : You have built up job experience in a help desk or similar operations environment

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