Engineer, Digital Workplace
SES Astra
Luxembourg
il y a 2j
source : Moovijob

Engineer, Digital Workplace (m / f)

PRIMARY RESPONSIBILITIES / KEY RESULTS AREAS

  • Design and support migration of current suite of products to Microsoft Intune / SCCM tools
  • Ongoing operationalization and support of enterprise policy, patching, deployment via Microsoft Intune and SCCM
  • Setup, deployment and maintenance tasks for the Operating System and third-party Software Patch Management
  • Software packaging
  • GPO transition towards Microsoft Intune
  • Manage our internal and external process documentation
  • Build internal support documents to capture steps used for issue identification, resolution and support reference
  • Issue prioritization and escalation
  • Development of new tools and processes to assist with automation, reporting and management of the services
  • Identify incident trends and drive to remediate larger and / or reoccurring issues
  • Act as Second and Third level of escalation for Incidents
  • On Call / Primary Contact availability
  • Multi-level communication skills ability to speak to and troubleshoot with users of all levels.
  • Implementation of Microsoft Autopilot
  • Configuration and implementation of Windows, Apple and Android for enterprise device enrolment
  • Device configuration and reporting (including device restrictions, profile deployment)
  • Assist the Security team towards the implementation of all security aspects regarding device management and reporting
  • MS Windows Virtual Desktop deployment and management
  • Perform technical research leading to solutions for system and software limitations
  • Coordinate troubleshooting regarding Microsoft Intune / SCCM with other IT departments and / or Software Manufacturers and recommend appropriate solution
  • Create accurate, detailed technical procedures and installation instructions
  • COMPETENCIES

  • In-depth knowledge and / or hands-on experience with MSFT Intune / AppLocker / SCCM, including migrating from other tools
  • Strong analytical and problem-solving skills
  • Comfortable with native MSFT GPO functionality and policy management via Intune
  • Good written and verbal communication skills
  • Openness for new technologies and readiness for change
  • Stress resistant and able to manage multiple tasks at the same time
  • Have the ability to work autonomously and effectively with others towards achieving common goals
  • Detail oriented with a proven ability to self-motivate and follow-through on tasks
  • Results oriented with a pragmatic approach
  • Ability to work in a rapidly changing environment under tight timelines
  • Willingness to integrate international teams and working environment
  • Ability to effectively interact with all organization stakeholders
  • QUALIFICATIONS & EXPERIENCE

  • Minimum Bachelor’s Degree in Computer Science
  • Three to five years of proven working experience in a company with central Computer management, Software deployment and Patch Management
  • Sound experience on Microsoft Intune and SCCM (SCCM co-management with MS Intune)
  • Excellent knowledge on Windows, MacOS, IOS, iPadOS and Android devices
  • Excellent knowledge on application deployment and maintenance on all platforms
  • Excellent knowledge on Conditional Access
  • General knowledge of Virtual machines, BitLocker, Windows Firewall
  • Knowledge on scripting and deploying PowerShell Scripts and Microsoft Graph API is considered a plus
  • Microsoft Certifications are an advantage
  • OTHER KEY REQUIREMENTS / COMMENTS

  • Fluency in English, any other language is considered as an asset
  • Willingness to travel internationally
  • Good knowledge of ITSM and KPI’s

  • Incident Management
  • Change Management
  • Request Fulfilment
  • Problem Management
  • Main interface to other departments

  • Technical departments management (requirements)
  • Group Information & Cyber Security ->
  • compliance with security (requirements)

  • Internal and external customers
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