Policies & procedures officer - Luxembourg
Intesa Sanpaolo
Luxembourg, LU
il y a 5j

Scope and Purpose

Support project managers and business subject matters experts in all aspects of policies and procedures development and administration including implementation or development of policies, process re-engineering, ensuring alignment with the Group and the Bank policies in line with defined business objectives.

Management of Policies & procedures

  • Review the existing policies and recommend revisions when there are required changes to ensure the Bank' policies and procedures remain relevant.
  • Develop new policies and procedures in conjunction with the process owner.
  • Conduct appropriate research, studies and surveys in support of policy development and highlight key findings to support policy improvement initiatives.
  • Review procedures to ensure they remain current / viable and revises where required.
  • Maintain policy manuals for all ISPBL and distribute new and revised policies & procedures, leveraging best practice to ensure a consistent, professional process.
  • Provide clear interpretation of policies to stakeholders so they can in turn communicate to line managers and employees.
  • Take the lead in process re-engineering and developing the policies to support approved improvements.
  • Act as Intesa Sanpaolo Bank Luxembourg policies and procedures expert providing advice and guidance to line and senior managers on policies and procedure development and amendments.
  • Monitor and manage the bank's website
  • Project Management support

  • Provide assistance in the study of opportunities of any tool / product aiming to facilitate the realization of daily work and to improve their efficiency and profitability
  • Participate in IT projects to ensure the adaptation of procedures
  • Assist the IT department in the organization of post-production test application solutions
  • Required Experience

  • At least 2 years of experience in developing policies and procedures, ideally with previous experience in IT projects
  • Competencies Required

  • Bachelor degree in Business Management or in Finance
  • Good knowledge of Banking industry and practices.
  • Excellent PC skills, especially Excel, Word and PowerPoint.
  • Excellent written and oral communication in English and Italian. French would be considered as an asset.
  • Effective interpersonal, verbal and written communication skills.
  • Understanding of banking industry best practices.
  • Everyone is an asset for our Group and that person could be you! Check out our job opportunities, apply and join our team!

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