Scope and Purpose
Support project managers and business subject matters experts in all aspects of policies and procedures development and administration including implementation or development of policies, process re-engineering, ensuring alignment with the Group and the Bank policies in line with defined business objectives.
Management of Policies & procedures
Review the existing policies and recommend revisions when there are required changes to ensure the Bank' policies and procedures remain relevant.
Develop new policies and procedures in conjunction with the process owner.
Conduct appropriate research, studies and surveys in support of policy development and highlight key findings to support policy improvement initiatives.
Review procedures to ensure they remain current / viable and revises where required.
Maintain policy manuals for all ISPBL and distribute new and revised policies & procedures, leveraging best practice to ensure a consistent, professional process.
Provide clear interpretation of policies to stakeholders so they can in turn communicate to line managers and employees.
Take the lead in process re-engineering and developing the policies to support approved improvements.
Act as Intesa Sanpaolo Bank Luxembourg policies and procedures expert providing advice and guidance to line and senior managers on policies and procedure development and amendments.
Monitor and manage the bank's website
Project Management support
Provide assistance in the study of opportunities of any tool / product aiming to facilitate the realization of daily work and to improve their efficiency and profitability
Participate in IT projects to ensure the adaptation of procedures
Assist the IT department in the organization of post-production test application solutions
At least 2 years of experience in developing policies and procedures, ideally with previous experience in IT projects
Bachelor degree in Business Management or in Finance
Good knowledge of Banking industry and practices.
Excellent PC skills, especially Excel, Word and PowerPoint.
Excellent written and oral communication in English and Italian. French would be considered as an asset.
Effective interpersonal, verbal and written communication skills.
Understanding of banking industry best practices.
Everyone is an asset for our Group and that person could be you! Check out our job opportunities, apply and join our team!