Europe Area Operations Quality Support
Luxembourg, LU
il y a 6j

Job Location : Europe Area Operations Quality Support

Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®.

As the love for our brands continues to grow, so too does our global reach. Represented in 55 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world.

The secret to our global success? Nearly 35,000 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of.

Join us, and you could be one of them.

About the Role :

For our Ferrero Headquarter in Luxembourg , we are currently looking for a Europe Area Operations Quality Support who will provide support to the Europe Area Quality Manager.

The purpose is the effective management of quality’s overall performance throughout the value chain within the related Area, with a specific focus on key growth categories.

This will be achieved through regular collaboration with local quality teams in order to implement centrally defined quality guidelines, manage qualitative problems while developing and sharing a quality culture at a local level.

Main Responsibilities :

Main Tasks :


  • Take part in Area governance mechanisms (e.g. area industrial site visits, etc.) and new projects related to the development of quality in the Area;
  • Link to key internal and external business partners and manufacturing locations for growth categories;
  • Support strategic KPIs’ definition at an industrial level to monitor performance while improving and fostering quality’s level;
  • Spread Ferrero’s quality culture and KPI system within the perimeter of competence;
  • Communicate on a regular basis with the Regional Quality Manager to monitor quality’s overall performance (i.e. define content feedback reports, schedule updates / follow up meetings, define meetings’ timings / recurrence etc.);
  • Lead quality projects within the area focusing on growth categories and sister companies;
  • Ensure homogenization of activities throughout the different regions and categories.

  • Guarantee that Quality Guidelines and Methodologies are applied and respected in the Area and regional level while providing feedback at the local level on possible limitations and constraints;
  • Ensure the implementation of quality improvement plans in the area with the countries’ quality teams;
  • Provide feedback and improvements to central teams in case of ineffective application of established rules and methodologies;
  • Support the effective collaboration between local and central teams to improve existing guidelines;
  • Ensure that all quality activities are regularly in place;
  • Facilitate documentation preparations and relations prior to audit visits.

  • Provide support to the Area Quality Manager in the management of critical non-conformities / incidents on industrial side and activate a specific Task Force to accelerate problem resolution when required;
  • Activate adequate corrective actions and communicate with specific technical matter experts (e.g. Quality Account, Food Safety, etc.);
  • Carry out Root Cause Analysis on occurred problems while proposing and defining actions to resolve these while avoiding their re-occurrence.

  • Assess regularly quality resources in the regions to ensure that an adequate number of resources & skills are present while verifying possible training needs for local resources;
  • Make regular on-site visits to meet with local teams to share improvement actions while collecting inputs and feedbacks.
  • Who we are looking for :

    Profile :

  • MSc in Quality Food or other related fields;
  • 5-10 years of work experience in leadership roles in Food Quality within a multinational environment;
  • Knowledge of Food Safety, Food Technology, Food Chemical and Microbiological Analysis;
  • Packaging analysis, principles of statistical sampling and control in food industry, Pest Control ISO Certification Scheme (ISO 9001 and FSSC 22000, ISO 19000, etc.
  • Private Certification Scheme, Food legislation (GMP, HACCP, etc.);
  • Excellent communication and relationship skills across different hierarchical levels;
  • Influencing skills;
  • Coordination and managing skills;
  • Problem solving and attention to detail;
  • Availability to travel approx.30-40%;
  • Enthusiasm and commitment to excellence with a result-oriented approach;
  • A fast learner who rapidly moves up the learning curve;
  • Ethical and strong personal values.
  • IT Skills :

  • Excellent knowledge of Microsoft Office.
  • Language Skills :

  • Advanced proficiency in written and spoken English;
  • Any other European language (i.e. Italian and / or French or Spanish) will be considered an asset.
  • How to be successful in the role and at Ferrero :

    Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world.

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