IT Senior Service Desk
il y a 1j
source : JobLuxembourg

IT Senior Service Desk

Intrasoft has recently been awarded new IT User Support contracts by different European Institutions in Luxembourg :

In order to complete its delivery teams, the department responsible for IT Infrastructure and Data Management Services within Intrasoft is looking for IT Support Specialists.

The selected personnel will work at the customer premises in Luxembourg.

It mainly delivers services to the European Institutions in Luxembourg.

Role purpose

This role corresponds to the Service Desk Agent profile described above. Service Desk Support profiles staff the Service Desk to handle incidents and service requests at the Service Desk.

Job responsabilities

  • Log incidents;
  • Categorise and prioritise incidents;
  • Diagnose and resolve incidents;
  • Close incidents;
  • Escalate incidents;
  • Incident ownership and communication throughout the lifecycle of the incident;
  • Handle in policy and out of policy service requests;
  • Intervene onsite at the user location or temporary location;
  • Execute IMACD tasks;
  • Raise requests for authorisation of service requests
  • Required qualifications

  • Good command of English and French languages
  • Experience with MS Office Suite;
  • Experience with Microsoft OS (Windows 7 and 10);
  • Knowledge of mobile devices and mobile phone services;
  • Problem solving skills;
  • Knowledge of ticketing and CMDB tools;
  • Understanding of networking and networking protocols;
  • Flexible and stress resilient;
  • Ability to work in a co-operative way;
  • Pan-European mind-set;
  • Attention to detail;
  • Experience in troubleshooting PCs / Laptops / Tablets, VPN, etc.;
  • Customer and Service focus;
  • Spoken and written interpersonal, communication and presentation skills;
  • The command of French and English languages (level B2) is required.
  • Personal characteristics

  • Good at team work
  • Good communication and presentation skills (interactions with users)
  • Social skills and ability to work in multi-cultural environments
  • All applications will be treated as strictly confidential

    Cette offre n'est plus disponible. Vous pouvez cependant retrouver toutes les autres offres de INTRASOFT INTERNATIONAL.

    Signaler cette offre d'emploi

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Mon email
    En cliquant sur « Continuer », je consens au traitement de mes données et à recevoir des alertes email, tel que détaillé dans la Politique de confidentialité de neuvoo. Je peux retirer mon consentement ou me désinscrire à tout moment.
    Formulaire de candidature