Microsoft Engineer L3
dimension data
Capellen, Luxembourg
il y a 11h

Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference?

If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 47 countries and more than 28 000 employees.

You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies who are all relying on Dimension Data to help them use the power of technology to achieve their ambition in this digital era.

You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things.

You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success.

You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions.Great talent. Great teams.

Great work. Great opportunities.

Want to be part of our team?

The primary responsibility of the Microsoft Engineer L3 is to provide technical support to Dimension Data clients. This includes remotely supporting clients within Service Level Agreements (SLAs) to install and configure software and hardware, resolve incidents, perform root cause analysis and adhere to any related processes such as change management.

The Microsoft Engineer L3 is involved in more complex environments for installation, configuration and fault management.

What you'll be doing

Main responsibilities and objectives

  • Maintain complex and challenging infrastructures in the domain of Microsoft (AD, Exchange, SQL...),
  • Participate actively in daily operation tasks (Incidents, changes)
  • Own and perform advanced debugging and troubleshooting (Problems)
  • Participate actively in Health checks for seeking issues before they impact production (Proactive analysis)
  • Design, plan and implement basic-to-complex Microsoft environments in projects for clients of all sizes
  • Actively look for innovation and digital transformation of our clients thanks to new exclusive and exciting partners
  • Propose and contribute to improvements as a trusted advisor for our clients, but also in our internal initiatives
  • Support the Solutions and Presales team with your technical expertise and experience feedbacks
  • Insure client satisfaction
  • Interact and co-operate with vendors
  • Contribute actively to Team synergy
  • Education, Skills and Experience

  • University Degree in computer sciences or equivalent
  • At least 7 years’ experience in installing and maintaining : Active Directory / ADFS / PKIExchange / Exchange OnlineOffice 365 Deployment and configurationWindows PowershellMicrosoft IntuneMicrosoft SCCM
  • Fluent in English. French is a strong asset.
  • Experience in delivering in a production environment
  • Any certification in the upper technical field is considered as an advantage (MCSA, MCSE)
  • Knowledge in VMware and Citrix technologies is an advantage
  • What would make you a good fit for this role?

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