Service Delivery Field Support Engineer
NTT Ltd.
Capellen, Luxembourg
il y a 5j

In a constantly changing world, we work together with our people, clients and communities to enable them to fulfill their potential to do great things.

We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure.

At NTT, we encourage you to remain continuously curious, as that is what keeps you fast, flexible and relevant. No two days will be the same but that is what will help you grow and realize your full potential.

The power is in your hands to do great things. It’s time to lead the change, be the authentic you, to solve difficult challenges, to set the pace of change and to unleash your potential.

Want to be a part of our team?The Service Delivery Field Support Engineer is responsible for monitoring low complexity client network infrastructures, receiving, assigning and co-ordinating the successful resolution of requests.

Working at NTT 1. Responsible for receiving, validating and logging client requests, capture the detail of the request and provide first line support if required.

2. Ensure the correct escalation procedure is followed on all critical calls and requests and assist with analysing and interpreting the request to ensure the correct categorisation and prioritisation.

3. Work closely with colleagues to ensure the swift resolution of faults and ensure the user is kept updated on the progress in relation to the resolution of the fault.

4. Ensure all relevant documents related to the fault are maintained and keep accurate records of the fault, including the client’s information.

5. Communicate in a professional manner, provide updates and ensure clients are aware of the actions that are being undertaken on their behalf.

What will make you a good fit for the role? Standard career level descriptor for job level :

  • Develops professional experience
  • Applies policy and procedures to solve variety of issues
  • Problems are moderate in nature
  • Build productive internal and external working relationships
  • Receives general instructions on routine work
  • Receives detailed instructions on new work
  • Typically needs a Bachelor’s or equivalent and entry or basic level experience; or an advanced or equivalent degree without experience;
  • or equivalent work experience Join our growing global team and accelerate your career with us. Apply today. Equal opportunity employer NTT is proud to be an equal opportunity employer with a global culture that embraces diversity.

    We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

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