What is the opportunity ?
The Solution Design and Onboarding (SDO) team are key client facing contacts supporting clients from onboarding (first change), through to business growth, product extension and client off-boarding.
Helping drive overall client satisfaction, interoperability and growth in profitability.
The objective of this role is to translate requirements into executable solutions, working with partners in Product, Operations, Technology and directly with clients.
The role has an understanding of I&TS products and services, design and development principles, traditional and agile delivery, and both Product and Client level financial dynamics, ensuring solutions are designed to add commercial value.
What will you do?
Own, manage and execute a fast growing and complex portfolio of PCS projects,
Manage as required onboarding / implementation for new operating models / products, ongoing development and process improvement to meet client’s expectations (Strategic Clients in alignment with client profitability)
Defining and agreeing on detailed target operating model
Performing gap analysis / draft IRF and determining delivery timeline
Organizing and overseeing functional tests
Define, execute & handover Project Documents & Artefacts
Ensure proper operational readiness before any new implementation
Analyzing and writing Business Impact Scenarios, Client Business Requirements, Use / Test Case creation
Support automation projects for the onboarding activities
Support internal strategic / regulatory projects with liaising with stakeholders and rolling out efficient solutions, when required,
Support T&O & Product teams
Support Lab initiatives specific to assigned Region / Product
Support PCS Client Op erations
Support Change & Onboarding colleagues
Set the best delivery, documentation (internal and external), and execution standards that are of the highest professional and competitive standards
What do you need to succeed?
Highly organised, self-motivated and entrepreneurial leader with willingness to take initiative and drive to deliver outstanding client service in a timely manner
BEc, BA or BSc in business, or other relevant degree / 5+ years’ experience in industry
Experience managing a range of PCS projects / deliverables, PM / BA experience and / or qualifications
Transversal business knowledge with ability to thrive in a fast-paced, independent, high-pressure, corporate environment / Strong know how in technology and systems / Highly proficient in MS Office and business software
Strong understanding of Compliance, Risk and Legal throughout Project / BAU execution
Ability to absorb and analyse complex information and data, understand relevance, synthesize and summarise / Outstanding technical writing and verbal communications expertise
Professional PM / Scrum / BA / Agile qualifications from a recognised industry body
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.
We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Opportunities to building close relationships with clients
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com / careers .
City : Esch-sur-Alzette
Address : 14 Porte de France
Work Hours / Week : 40
Work Environment : Regional Office
Employment Type : Permanent
Career Level : Experienced Hire / Professional
Pay Type : Salaried
Required Travel (%) : 0-25
Exempt / Non-Exempt : N / A
People Manager : No
Application Deadline : 10 / 31 / 2020
Platform : RBC Investor & Treasury Services
Posting Notes :
Flexible Working Options Considered