Main purpose of role :
At this level you will be required to demonstrate a comprehensive knowledge of relevant work processes alongside a broad understanding of related and interfacing activities to provide effective management of Transfer Agency.
This role is an SME and / or has Lead and People Management responsibilities.
Development and maintenance of strong client relationshipsEnsure updates and adherence of procedures, policies, controls and processes (plus any other relevant supporting material e.
g. training / user guides etc.)Deliver high quality service (while maintaining excellent work and service level standards)Implement procedural changes to improve performance of the department or of related business areas (including the efficiency, accuracy, timeliness and training of the assigned staff)Maintain and develop expertise demonstrating judgment and an understanding of the businessIdentify and secure resources required by the department and ensure effective utilization (including the allocation of such resources efficiently where needed the most and with the highest outcome for the organization)Provide adequate training to all grades in support of the overall organization & Transfer Agency Training Plan (& constant overall development & knowledge increase across all grades & tream members)Focus on development opportunities for all Team membersActively participate in the Talent Performance Process and monitor with your direct reportsInitiate and oversee tasks within a continuous improvement drive to ensure that the Department is efficient and seen as customer and quality drivenProvide support to Senior Associates and their reportsEnsure participation completion and implementation of projects as required and lead local team initiatives
Core Requirements : Regulatory :
Exercise due care and diligence, ensuring the role responsibilities are organized and controlledMeet external and internal compliance / regulatory requirementsAttend and contribute to operational, client, risk, audit and regulatory meetings as required
Deliver quality, aiming for accuracy and meeting deadlinesReview processes and practices relating to the role and act for change and improvement in individual and team performanceCreate an environment that is flexible and adaptable and be a champion of changeAdhere to operational principles PACE & L : Professional, Accountable, Client Focused, Excellence and Leadership
Knowledge and Competency Requirements
Specific knowledge, skills and qualifications to achieve required performance standards in an Officer role.
Excellent administrative, organisational and business support skills with ability to multi-taskExcellent working knowledge of MS Office suite including Word, Excel and PowerPointStrong communication skillsExcellent planning and co-ordination skillsAbility to work accurately under pressure within tight deadlinesProactiveComprehensive procedural, technical and product knowledge of the Transfer Agency business as well as dealingA very good understanding of Fund Accounting, Custody and Regulatory background to Funds IndustryExperience in a similar environment including a management / supervisory roleAccurate and preciseLead and mentorFlexibleSelf-reliantEnthusiastic & motivatedExcellent communications skillsFluent in English (written and verbal) Manage escalation of production issuesCommunication and update of procedures and policiesTesting of system enhancementsMonitor actions in the course of new fund launch, conversions, fund events, system changes - e.
g. review documentation, monitor associated set-up / testing requirements for Dealing.