Senior Client Servicing Officer (m / / f)
DEPARTMENT : Client Relationship Management Funds Operations
JURISDICTION : Luxembourg
REPORTING TO : Head of Client Services
Following a merger with Estera in early 2020, Ocorian are one of the largest providers of fund, corporate and private client services in the market, recognised by our clients and the industry for exceptional client service and value and known for strong and sustained growth.
As a combined business we manage over 17,000 structures for 8000+ clients with a global footprint operating from 20 locations, scale which offers all our people great opportunities to develop their knowledge and skills and to progress their careers.
PURPOSE OF THE JOB
To provide professional fund administration services to a varied portfolio of clients for which Ocorian provides services and at all times to comply with the Policies and Procedures of Ocorian Services Limited
MAIN DUTIES AND RESPONSIBILITIES
To administer a portfolio of Clients, including more complex, demanding cases and to ensure all activities fall within the market Regulations and corporate governance of the Clients’ entities
To deal with incoming correspondence on a daily basis in an efficient manner, from Clients and any related third-parties
When required, to prepare minutes and other board related documents
When required, to liaise with a pool of banks and to support clients in wires instruction
To coordinate the audit process with the different departments and the auditors, and responsible for the annual accounts filing with the relevant authorities
To manage the billing process : issue invoices, send them to clients, and control settlement
To ensure that RCS extracts are up to date and reflect the entities’ status
Escalating any issues / risks arising promptly to the Manager or Directors where appropriate
Carry out any function / activity required by the Head of Department, Authorized Management or Board members from time to time.
To assist the Head of Department, providing daily support as requested. This will include but may not be limited to :
being aware of risk exposure and ensuring Risk / Review procedures are followed at all times
being aware of the need for professional advice and have a good understanding of local Regulatory matters
escalating any issues / risks arising promptly to other members of the management team including Authorized Managers where appropriate
Ideally, the post holder will have completed a professional / relevant qualification to Diploma Level (Bac + 3).
KNOWLEDGE, SKILLS AND EXPERIENCE
Ideally a minimum of 3-5 years' experience in funds administration or financial services environment
A comprehensive understanding and technical knowledge of funds administration, Luxembourgish Law
Strong IT skills
Excellent interpersonal skills and the ability to communicate effectively with clients and colleagues at all levels
Flexibility, energy and enthusiasm
Ability to work under pressure and meet deadlines
A solution-driven attitude to problems
Ability to work using own initiative and make decisions within corporate policies
Good organisational skills and the ability to work methodically and accurately
Fluency in English (written and orally), with any other language (French, German, Spanish) being considered as an advantage
All staff are expected to embody our core values that underpin everything that we do and that reflect the skills and behaviours we all need to be successful. These are :
We are AMBITIOUS - We think and act globally, seizing every opportunity to support our clients and staff - wherever in the world they may be.
We are AGILE - Our independence from any financial institution gives us the flexibility and freedom to keep things simple, efficient and effective.
We are COLLABORATIVE - We take the time to understand our clients' needs so that we can deliver personalised solutions every time.