Senior Bank User Support Specialist
Luxembourg Luxembourg Full-time GCIO
Your field of responsibility
You will provide desktop support services to Credit Suisse Luxembourg and its branch offices in France, Austria, Portugal, Netherlands and Ireland.
Your role includes the professional support for senior staff in business and management, hence excellent communication skills and a high level of technical and business knowledge is required.
You will support existing service management processes such as Incident Management, Request Fulfilment, Change Management and our User Administration process.
You will continuously improve our documentation, create user manuals and strive to foster knowledge sharing with all stakeholders across the organization.
A strict regulatory landscape requires the team to balance the local control requirements whilst leveraging strategic solutions available from the Credit Suisse group.
Your future colleagues
You will work in a dynamic team of 10 IT specialists in the GCIO organization in close collaboration with the Luxembourg IT Department and across the Credit Suisse organization worldwide.
The department values Diversity and Inclusion (D&I) and is committed to realizing the firm’s D&I ambition which is an integral part of our global cultural values.
Your skills and experience
As an experienced desktop support specialist with in depth knowledge of Windows 10 and related desktop infrastructure applications, you will be supporting users and participating / leading local and group projects to develop and improve the IT Workspace environment.
We welcome candidates looking to work in a fast-paced exciting environment on the leading edge of IT technology. You offer the following qualifications :
The successful candidate understands the value of diversity in the workplace and is dedicated to fostering an inclusive culture in all aspects of working life so that people from all backgrounds receive equal treatment, realize their full potential and can bring their full, authentic selves to work
Your new employer
Find a new home for your skills, ideas, and ambitions. Credit Suisse offers you the ideal environment to progress your career, attractive benefits and excellent training.
We are a leading wealth manager with strong global investment banking capabilities founded in 1856. Headquartered in Zurich, Switzerland, and with more than 45,000 employees from over 150 nations, we are always looking for motivated individuals to help us shape the future for our clients.
Credit Suisse is an equal opportunity employer. Welcoming diversity gives us a competitive advantage in the global marketplace and drives our success.
Our bank provides reasonable accommodations to qualified individuals with disabilities, as well as those with other needs or beliefs as may be protected under applicable local law.
If you require assistance during the recruitment process, please let your recruiter know.