Senior Bank User Support Specialist
Credit Suisse in Luxembourg
Luxemburg, Luxembourg
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source : Moovijob

Senior Bank User Support Specialist

Luxembourg Luxembourg Full-time GCIO

Your field of responsibility

You will provide desktop support services to Credit Suisse Luxembourg and its branch offices in France, Austria, Portugal, Netherlands and Ireland.

Your role includes the professional support for senior staff in business and management, hence excellent communication skills and a high level of technical and business knowledge is required.

You will support existing service management processes such as Incident Management, Request Fulfilment, Change Management and our User Administration process.

You will continuously improve our documentation, create user manuals and strive to foster knowledge sharing with all stakeholders across the organization.

A strict regulatory landscape requires the team to balance the local control requirements whilst leveraging strategic solutions available from the Credit Suisse group.

Your future colleagues

You will work in a dynamic team of 10 IT specialists in the GCIO organization in close collaboration with the Luxembourg IT Department and across the Credit Suisse organization worldwide.

The department values Diversity and Inclusion (D&I) and is committed to realizing the firm’s D&I ambition which is an integral part of our global cultural values.

Your skills and experience

As an experienced desktop support specialist with in depth knowledge of Windows 10 and related desktop infrastructure applications, you will be supporting users and participating / leading local and group projects to develop and improve the IT Workspace environment.

We welcome candidates looking to work in a fast-paced exciting environment on the leading edge of IT technology. You offer the following qualifications :

  • Associates or bachelor degree in computer science or a related field
  • 4-5 years of experience in Windows desktop support in a financial institution
  • Exposure to workspace technologies (anti-virus, active directory, web technologies, software distribution tools, Powershell scripting etc.)
  • Excellent knowledge supporting the banks collaboration tools (Skype, Webex, Teams, Zoom etc.)
  • Fluent English
  • Excellent communication skills and experience in dealing with senior management including C-level executives
  • Structured, organized, comfortable with multi-tasking
  • ITIL Thorough understanding of ITIL (Change / Incident / Problem management)
  • Certifications are preferred, but not required
  • Ownership and Accountability A readiness to own’ and be responsible for future outcomes
  • Judgement Exploit experience to demonstrate good judgement calls and clear decision making
  • Structured Approach A considered and meticulous approach to project / initiative planning and implementation
  • Innovation An eye for innovation and the enthusiasm to bring good ideas to life
  • Genuine Enthusiasm A love of and pride in your work
  • Collaboration Having a collaborative approach to problem solving and foster team-work
  • Client Focus passionate about ensuring our internal Bank Users can focus on the Bank’s clients’ needs
  • Service Mindset positive and welcoming attitude handling user inquiries
  • The successful candidate understands the value of diversity in the workplace and is dedicated to fostering an inclusive culture in all aspects of working life so that people from all backgrounds receive equal treatment, realize their full potential and can bring their full, authentic selves to work

    Your new employer

    Find a new home for your skills, ideas, and ambitions. Credit Suisse offers you the ideal environment to progress your career, attractive benefits and excellent training.

    We are a leading wealth manager with strong global investment banking capabilities founded in 1856. Headquartered in Zurich, Switzerland, and with more than 45,000 employees from over 150 nations, we are always looking for motivated individuals to help us shape the future for our clients.

    Credit Suisse is an equal opportunity employer. Welcoming diversity gives us a competitive advantage in the global marketplace and drives our success.

    Our bank provides reasonable accommodations to qualified individuals with disabilities, as well as those with other needs or beliefs as may be protected under applicable local law.

    If you require assistance during the recruitment process, please let your recruiter know.

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