INTRASOFT International , a leading European IT solutions provider, is seeking a professional to cover the following opening :
Windows Engineer (m / f)
Focus on continuous improvement, automation and keeping systems running with optimal effectiveness and efficiency
Manage the resolution of IT incidents and fulfilment of service requests as applicable
Provide assistance for other processes such as release management, change management support etc.
Play a key role in troubleshooting incidents (including indicators or precursors) in a timely manner, and coordinate changes between internal infrastructure teams and development teams
Document processes and procedures and keep relevant infrastructure documentation up-todate
Provide assistance in guiding users in formulating requirements, provide advice on alternative courses of action and conduct feasibility studies
Provide technical leadership for the integration of requirements, design, and technology
Conduct evaluations, testing and integration of new operating systems, drivers and patches
Experience in installing configuring, maintaining and troubleshooting Windows based environments
Experience with virtualization (VMware, Hyper-V, etc.)
Knowledge of ITIL processes, ticketing systems and CMDB
Experience with multiple scripting languages (Windows PowerShell is required)
Ability to operate effectively in a high-pressure situation
Experience with the technologies in the scope
Experience developing and maintaining documentation
Spoken and written interpersonal, communication and presentation skills
One or more vendor domain certifications : e.g. MCSE
All applications will be treated as strictly confidential.
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