Req # : 190050542
the services provided
include processing of deal transactions, maintenance of the register, settlement / reconciliation of payments, execution of corporate actions, Client Servicing of Retail Clients and processing of retrocession calculations.
The TA Service Delivery Team is responsible for the day to day oversight of the delivery and performance of these TPA’s as well as the ongoing relationship.
The Team also act as a point of escalation for service-related issues in general.
Relationship Management TPAs, platforms, internal parties
Escalation point for any operational issues both for TPA and internal AM teams as well as escalation towards management / ManCo
Maintain daily / weekly / monthly checkpoints with TPA
Key Performance Indicator (KPI) monitoring ensure timely and appropriate escalation of any trends / performance issues
Error escalation point for internally detected errors or errors detected by the relevant TPA, coordinator for corrective measures and appropriate actions involving AM senior management, product desks, Control Management, Risk and Compliance, initiator of the error escalation process
Responsibility to spot, act on and minimize risks within the business. Ensure root causes analysis and action plans are documented, understood and appropriately implemented.
Exception process coordination and quality checking within AM
Subject Matter Expert for JPMAME projects where required
Identify opportunities for service improvement and coordinate change with all areas impacted
Liaison with other internal & external vendors
Work as one team towards internal clients - support and cover for team colleagues during period of extensive volume, holiday and cross training
Partnership with global business units (Sales, Product Dev, Tax, Compliance, Client Service etc.)
Understanding of business strategy and implications / dependencies on TPA operating model
Coordination of activities / issue resolution with Client Service teams (e.g. NAV error coordination), resolution of escalated queries / issues
Key point of contact for queries (ManCo referrals) from vendors in relation to outsourced activities
Participation to SDD reviews, Management & Team Reporting
Responsible for the coordination of the review and updates of key operational procedures or policies
Timely and accurate team inbox management, completion of issue logs and team checklist
Banking vendors : account and billing substantiation oversight
Detailed understanding of Asset Management operations, TA and / or Client Service experience of a minimum of 2 / 3 years
Excellent communication skills, interpersonal awareness, managing impact
Ability to easily build strong relationships internally / externally
Positive attitude to change and high risk / controls mindset
Resiliency stress resistant, remaining calm and flexible under pressure
Strong organizational skills, attention to detail and time management