Ref. 41015-82Starting date : ASAPDuration : CDILanguages : French and EnglishDEADLINE FOR THE REPLY : October 23rd at noonWe are looking for an ITIL Incident Manager / Owner(M / F)Your roleAs an ITIL Incident manager / owner you will : Execute the daily activities of an Incident manager : Drive Major incident resolution, communicateon incident resolution progress, escalate critical incident within the bank and toward third partyprovider, coordinate with the various Bank’s stakeholders.
Ensure coordination and communication with Clients IT teams.The position offers you excellent opportunities to contribute to the delivery of stable IT services in aprocess-oriented environment and to interact with a broad range of IT colleagues from various areas.
In addition, a minimum of three and ideally five or more years’ experience in the field of IT processmanagement and / or IT service management.
Including a concrete experience in the execution ofRelease management; Release Management tool (XL Release). a solid general understanding of IT (e.
communication Skills in French and English (Verbal, Written, Interpersonal, Proactive listening) ITIL Foundation certification.
experience in incident management Advanced experience in Microsoft Office (Excel / PowerPoint). practical experience in developing and maintaining reports in Business Objects knowledge in banking industry activities experience in positions requiring managing people activitiesYou engage collaboratively with others.
You pursue team goals and learn willingly from other people’s diverse perspectives. You signal any need for change by explaining it and proposing alternative solutions.
You analyse complex information effectively and can evaluate different views to arrive at solutions. You know and anticipate stakeholder needs.
You have a natural leadership approach.