Amundi Luxembourg is recruiting for its Operations Oversight Department a : Operations Oversight Senior Officer (f / m)The Luxembourg Operations Oversight Department is a key function within Amundi Luxembourg S.
A.responsible for Governance and Management of the strategic Outsourced Providers entrusted to perform Custody, Fund Administration and Transfer Agent Services to the Amundi Luxembourg Funds range.
With a dual reporting line, first to the local Management Company, the function is also part of the Global Operations Oversight organization.
Operations Oversight is the point of reference for addressing all the requests / service issues escalated by other Amundi companies to the Luxembourg service providers.
The team ensures - in accordance with agreed standards (Operating Memorandums, SLAs and KPIs) - the accurate carrying out of activities performed by the external service providers.
Operations Oversight supports the management of Amundi Luxembourg in the main strategic and commercial initiatives.In this role : The candidate will have the following duties and responsibilities : to be the main point of contact in case of escalation for significant incidents or for service quality issues from internal and external clientsto support the Head of Department in the organization and performance of recurrent activities of the team and in the participation to service review meetings, regular product calls, change management meetingsto conduct or participate to Initial and Recurring Due Diligences on Service Providers together with onsite visit where requiredto prepare and review of Operating Memoranda and Service Level Agreementsto ensure the level of services received are in adherence to the agreed service standards, also through the maintenance of issue logs, KPI and Traffic Light reportsto participate to Service Review Meetings with the service providersto participate to relevant projects requesting the presence of the Operations Oversight function.
Working experience : 5-10 years of experience in the fund industry, preferably in Fund Administration Custody or TA services.University Degree...