Service desk – FR EN
NSI
Esch-sur-Alzette, Luxembourg
il y a 3j
source : Moovijob

NSI -CEGEKA Group is based in Luxembourg and Belgium. The company celebrated its 28th anniversary in 2021. NSI is a provider of value-added IT services (Agile application development, ERP, cloud infrastructure, professional services) for the private and public sectors.

To reinforce our team, we are looking for a Service Desk (F / M), speaking French and English .

Your main responsibilities :

  • AD Users and group Management (create, Edit, Delete)
  • Monthly Checklists (Expiring dates, Wrong information, Inactive accounts, Inactive Mailboxes)
  • License Management within AD
  • Minimal of Application User management (Méthode, Selligent, )
  • Deployment of software on workplaces
  • Installation Support Manuel Software
  • Installation and deliver Workplaces to end-user
  • Responsible to deliver an On-Site workplace
  • Stock Management
  • Responsible of all Assets
  • SPOC for the end-user
  • Responsible
  • to start Escalation Flow
  • For the support of end users with soft- and hardware
  • For the installation of various software packages on the end user computers.
  • To manage accounts and the different accesses, as well as for the entire employee inflow and outflow process
  • Maintain the knowledge database and adjust / add the documentation where necessary
  • Create Mobile-Wifi accounts
  • On-Site LAN Patching
  • Troubleshoot all Services and Applications in a 1st / 2nd line position to support the end-user with Incidents and Service Requests
  • Your profile :

  • You have at least 2 years of experience in a similar position
  • You have a technical degree (at least two years of higher education)
  • French and English fluent. Dutch, Luxembourgish will be considered an advantage
  • Good Knowledges in :
  • JIRA
  • Cisco Jabber
  • SCCM
  • Power BI pro
  • EfficientIP
  • You can work independently, take initiative and are stress resistant.
  • You are a customer-friendly person to talk to.
  • If at the end of the recruitment process your application is successful, you will be asked for a criminal record.

    The offer :

  • Permanent contract
  • Trainings
  • Dynamic and innovative environment
  • Be in the position to open your career perspectives
  • Competitive salary package
  • If you do not receive any answer within around 20 days, you should consider that we cannot proceed with your application.

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