NSI -CEGEKA Group is based in Luxembourg and Belgium. The company celebrated its 28th anniversary in 2021. NSI is a provider of value-added IT services (Agile application development, ERP, cloud infrastructure, professional services) for the private and public sectors.
To reinforce our team, we are looking for a Service Desk (F / M), speaking French and English .
Your main responsibilities :
AD Users and group Management (create, Edit, Delete)
Monthly Checklists (Expiring dates, Wrong information, Inactive accounts, Inactive Mailboxes)
License Management within AD
Minimal of Application User management (Méthode, Selligent, )
Deployment of software on workplaces
Installation Support Manuel Software
Installation and deliver Workplaces to end-user
Responsible to deliver an On-Site workplace
Responsible of all Assets
SPOC for the end-user
to start Escalation Flow
For the support of end users with soft- and hardware
For the installation of various software packages on the end user computers.
To manage accounts and the different accesses, as well as for the entire employee inflow and outflow process
Maintain the knowledge database and adjust / add the documentation where necessary
Create Mobile-Wifi accounts
On-Site LAN Patching
Troubleshoot all Services and Applications in a 1st / 2nd line position to support the end-user with Incidents and Service Requests
Your profile :
You have at least 2 years of experience in a similar position
You have a technical degree (at least two years of higher education)
French and English fluent. Dutch, Luxembourgish will be considered an advantage
Good Knowledges in :
Power BI pro
You can work independently, take initiative and are stress resistant.
You are a customer-friendly person to talk to.
If at the end of the recruitment process your application is successful, you will be asked for a criminal record.
The offer :
Dynamic and innovative environment
Be in the position to open your career perspectives
Competitive salary package
If you do not receive any answer within around 20 days, you should consider that we cannot proceed with your application.