IT Outsourcing Director
Advanzia Bank S.A.
9 rue Gabriel Lippmann, L-5365 Munsbach, Luxembourg
il y a 12h

Job Description

We are currently looking for an IT Outsourcing Director to join our IT Services Department.


The IT Outsourcing Director is part of the IT Services Department, which supports the daily operations of the bank’s production environment, including project implementation, Enterprise Architecture, Data Management and IT Outsourcing Management.

The IT Outsourcing Director will have the strategic and operational responsibility for the following activities :

  • Communicate with Project and Business Engineering teams to understand business and service requirements
  • Define service level agreements with providers and communicate with IT Services and DevOps
  • Monitor and maintain quality of delivered services and develop improvement plans as required
  • Build and maintain provider relationships and keep a market overview of existing service providers
  • Define, together with the Architect, RFP checklists and parameters for outsourcing provider selection, including IT risk assessment and mitigation plans
  • Manage invoicing using the internal accounting software and ensure budget follow-up
  • Work with the existing teams to develop service and process improvement and alignment plans
  • Mentor and influence team members in terms of service management mindset development and processes

  • Customer and service orientation mindset, demonstrating a positive and enthusiastic can do and get things done attitude
  • Strong communication, negotiation and influencing skills at all levels and with various stakeholders
  • Strong leadership skills with the ability to move things forward and drive change management always keeping an entrepreneurial approach
  • Ability and appetite to work independently with minimal supervision in a fast-changing, challenging and team-oriented environment
  • An accurate, detail-oriented working style whilst keeping an eye on the big picture
  • Ability and willingness to constantly learn and apply new technologies
  • A challenger, with a clear ability to deliver results within a defined timeframe, even under pressure

  • Wide range of additional benefits, e.g. Sympass, luncheon vouchers, transportation allowance, etc.
  • On-the-job training
  • Dynamic and international work environment
  • Participation in various CSR initiatives
  • Located in bright and modern offices in Munsbach at 15 minutes from Luxembourg City, Advanzia currently employs around 180 staff from all over Europe.

    We offer a pleasant and collaborative working atmosphere in a truly multicultural environment, and we are always looking for talented and enthusiastic people to join our team.

    Looking for a new professional challenge in a fast-growing company?

    Apply today and send your CV and motivational letter in English to jobs

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