Asset Management – Client Service Associate
J.P. Morgan
Senningerberg, Luxembourg, Luxembourg
il y a 5j

Job Description

Key Responsibilities :

The Client Service Manager is the first point of contact for all operations and administration related queries of our fund distribution partners in Benelux and French speaking markets. This includes :

  • Act as day-to-day client service contact for assigned group of clients, supporting Client Advisors and Business Management
  • Provide the essential link between Client Advisors and Operations
  • Act as a central point of contact for assigned group of clients for non-investment related activity and proactively manage and develop relationships with those clients
  • Perform all required client service functions including :
  • Maintenance of client records
  • Coordination of client cash flows
  • Respond to clients’ auditor, consultant, and other third party requests
  • Compliance with all internal procedures
  • Manage the onboarding process including account set-up, communication with clients and other third parties
  • Ensure regulatory and business changes are communicated to the client and internal stakeholders
  • Attendance at client meetings and events as appropriate
  • Communicate significant client issues internally and document / escalate as appropriate
  • Actively participate in client service and regional team meetings
  • Research, analyse, generate and implement service enhancements, market requirements, procedure changes, and other innovations
  • Participate in client impacting business and regulatory driven projects and initiatives
  • Professional Profile :

  • Solid knowledge of the financial and mutual fund industry (Luxembourg SICAV Funds) and the relevant legal structures and regulatory requirements
  • Experience in a similar client servicing role ideally with exposure to Benelux and French speaking markets (France, Switzerland)
  • Fluent written and spoken English and French; any additional European language is an asset
  • IT literate and familiar with MS-Office
  • Outstanding communication, organization and coordination skills
  • Service and client oriented, self-motivated, highly disciplined and excellent attention to detail
  • The successful candidate is a team-player, knows how to set priorities right, is flexible in managing working hours and feels comfortable in delivering the right results under time pressure and within tight deadlines.

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