IT technical support officer
JobLuxembourg
Luxembourg
il y a 5j

IT technical support officer

Tango is the leading alternative operator in Luxembourg, offering TV, Internet, fixed and mobile telephony services to residential customers, the self-employed and small businesses.

Driven by its taste for a good challenge and intent on offering simplicity and clarity, Tango is focused on the user, and since its inception in 1998, has rolled out a strong innovation policy to provide the best technology at the fairest price.

Close to its customers, the company relies on an efficient distribution network which includes 9 Tango outlets and 18 partner outlets.

Tango also works closely with international partners, such as Vodafone, to ensure an optimal communication experience, even abroad.

Thanks to a broad portfolio of products and efficient customer service, today, over 271,000 customers have put their trust in Tango.

As a member of the Proximus Group since 2008, Tango can also count on the support of its sister company Telindus, a leading integrator and operator in Luxembourg offering services in the field of fixed and mobile telecommunications, ICT infrastructure, the Cloud and security.

Brought together under the Proximus Luxembourg structure since October 2016, the two companies cover all the expertise required to meet the needs of residential customers and businesses, whatever their size.

IT Technical Support Officer (m / f)

Responsibilities

IT technical support officers are mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them.

  • install and configure systems and applications
  • monitor and maintain computer systems and networks
  • talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
  • troubleshoot system and network problems, diagnosing and solving hardware or software faults
  • provide support, including procedural documentation and relevant reports
  • follow diagrams and written instructions to repair a fault or set up a system
  • support the roll-out of new applications
  • set up new users' accounts and profiles and deal with password issues
  • respond within agreed time limits to call-outs
  • work continuously on a task until completion (or referral to third parties, if appropriate)
  • prioritise and manage many open cases at one time
  • rapidly establish a good working relationship with customers and other professionals, such as software developers
  • test and evaluate new technology
  • dispatch tickets between technical teams and verify ticket treatment completion
  • Requirements

  • LDAP management
  • Powershell scritping
  • Shell
  • Perl scripting
  • We offer

    A professional and stimulating working environment in the telecommunications sector. Various career opportunities within the Proximus Group on a national and International level, high-quality training and a rich and acknowledged expertise.

    We also offer you an attractive remuneration with many fringe benefits.

    Cette offre n'est plus disponible. Vous pouvez cependant retrouver toutes les autres offres de Proximus Luxembourg.

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