Product Manager
Luxembourg, Luxembourg, LUX
il y a 6j

The Amazon OpsTechIT Supply Chain organization manages a large suite of products and product portfolios. We are responsible for a wide variety of global initiatives that cross business teams and operations groups within Amazon Fulfillment Operations.

As a Supply Chain Product Manager you are responsible for the catalog data accuracy, to include new product induction and product replacement for entries which have reached the end of their life-cycle.

You know how to apply technology products to solve problems and delight customers.

Your technical understanding allows you to accurately represent a technology (benefits and risks) and the underlying Supply Chain limitations and opportunities for a proposed feature.

Your work impacts a product’s customer experience (CX), feature usability, success metrics (e.g., customer delight, adoption, sales, ROI), engineering team goals, and may impact organization-level goals.

You work independently, seeking direction when needed.

In this role, you (CP) will :

  • Follow Amazon product introduction best practices and work backwards.
  • Change, Add, Remove products from the catalog.
  • Ensure products underlining data (ex : manufacture and supplier details are 100% accurate)
  • Be the Voice of the Customer and articulate their needs.
  • Participate in in-person customer research and user studies and in quarterly AEW sessions.
  • Identify and review ideas and use cases and clarify how they differ from existing solutions
  • Ensure usability studies include diverse customer sets and perspectives. You drive constructive discussions that help customers, design, development, compliance, and sales teams reach consensus
  • You balance your business expertise and product domain knowledge with technical understanding.
  • You take the time to learn the products (e.g., functionality, architecture constraints, key dependencies, and maintenance characteristics) and reasons behind your product’s technology design (Q.
  • Why did we build X this way?)

  • Dive into technical details (e.g., probe assumptions that led to technology decisions as well as operability choices, etc.).
  • Recognize when a proposed feature design or technology choice is going to complicate or pose a risk to future deliverable.
  • Ask the right technical questions to make sure the right trade-offs are made (Q. Will this design enable us to achieve our goals?
  • How is this design extensible to future use cases?).

  • Ensure that the right information is delivered to the right audience at the right time.
  • Clearly articulate feature scope, timeline, owners, risks, and the steps being taken to mitigate those risk
  • Accelerate progress by driving crisp and timely decisions, clearing blockers (e.g., Path to green ), and by escalating appropriately.
  • Work with Project Management Office on launch process, including test and deployment to Beta / Prod Review product features to make sure acceptance criteria is met.
  • Work with support groups on post-launch support plans (e.g., triage, issue / ticket management, COEs), run retrospectives, and / or hold post-mortems.
  • Articulate customer pain points from a technical perspective and determine if the right Key Performance Indicators (KPIs) are in place and, if not, work to define them.
  • APICS, S&OP, or Six Sigma Certification with an understanding of Lean Manufacturing processes.
  • Previous experience with PLM, PDM, and ERP systems.
  • Experience leading large complex business objectives with measurable results.
  • Product and portfolio management in IT Infrastructure within warehouse operations.
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