Head of Shareholder Services
TMF Group
Luxembourg, Luxembourg
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Job Purpose

Due to continuous growth and development of our Fund Department in Luxembourg, we have opened the position of Head of Shareholder Services.

The role encompasses the strong management of two sub-teams within the Shareholder Services Department being the Transfer Agency Team and the AML / KYC Team.

There will be a direct reporting line to the Head of Fund Operations Luxembourg.

The primary focus of the role will be geared towards the day-to-day management of both sub-teams and providing support & guidance to the Team Leaders and their direct reports.

As a requirement, we are looking for a person with proven strong AML / KYC knowledge, able to act as AML / KYC subject matter expert in collaboration with Local Compliance.

Ensuring effective implementation of AML / CFT procedures and policies together with the ongoing due diligence and onboarding of new investors.

Key responsibilities

  • Manages two sub-teams responsible for Transfer Agency & Investor AML / CFT
  • Design team objectives and monitor progress to ensure alignment with larger strategic initiatives
  • Act as internal and external a point of contact and escalation to Fund Managers, as well as all involved professional third-parties
  • Contribute to service offers on behalf of Shareholder Services
  • Overseeing the effective implementation of Transfer Agency procedures and policies in Luxembourg, with a focus on AML / CFT
  • Actively taking part and overseeing a wide range of projects, related to both Transfer Agency and Investor AML / KYC
  • Proactively identifies clients current and future needs and works towards building long-term relationships through enhancing the TMF client experience.
  • Contributes towards creating efficient solutions to challenges that impact the overall Shareholder Services Team, while maintaining a focus on team spirit.
  • Develops and provides MIS reporting related to Transfer Agency & Investor AML / CFT.
  • Oversees compliance with internal and external procedures & deliverables
  • Provides subject matter guidance with a focus on Investor AML / CFT
  • Provides recommendations and implements changes to polices, processes, procedures, or controls where deemed appropriate.
  • Being a liaison for regulators, internal & external auditors for Shareholder Services inquiries and audits related to our Fund Services Department.
  • Your Profile

  • Advanced knowledge of the Luxembourg legal and regulatory framework relating to Investor AML / CFT is essential.
  • A minimum of 5 years’ people leadership experience within transfer agency / fund administration with proven experience in client servicing.
  • Accurate, flexible, hands-on mentality, with a desire to deliver quality within the set deadline.
  • Excellent communication skills (written and verbal) and attention to detail.
  • A team player that is eager to get to know their team and assist them in their development and overall happiness at work.
  • Experience with client and investor communication and the ability to establish rapport.
  • Eagerness to learn and further develop both technical and people skills.
  • Next to English, fluency in German, French or other European languages would be considered a distinct advantage
  • Make an impact

    Our global presence in more than 80 countries allows you to impact how global and diverse clients do business as well as give back to the global communities we operate in

    Be part of One TMF

    At TMF Group, it’s our people who make us who we are. Our company thrives on entrepreneurial spirit and is full of proactive people who combine enthusiasm with responsibility and accountability.

    A world of opportunity

    Regardless of where you are in your career, TMF Group opens a world of opportunity where you will be part of our team and is supported in your global career journey.

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