Call Center Customer Service
Manpower Luxembourg S.A.
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source : Moovijob

MANPOWER Luxembourg SA recruits for one of its clients, a well-known bank in Esch-Sur-Alzette :

Call Center Customer Service (M / W)

Long Term Temporary Contract

Job description

  • Being the first contact to clients and non-clients for queries related to Shareholder Services Luxembourg;
  • Managing incoming phone calls and emails from different stakeholders;
  • Performing the investigation on queries received;
  • Retrieving customer information in the databases;
  • Ensuring efficient follow-up on all incoming calls and written inquiries in order to provide proper KPI;
  • Ensuring that the abandoned call rate is less than 3%;
  • Acknowledging good receipt of written queries within 24 hours;
  • Providing answers to queries within 48 hours;
  • Looking for sales opportunities.
  • Profile

  • Degree in a relevant field;
  • Minimum 2 years’ experience in customer service environment;
  • Fluency in French and English (German can be an asset) ;
  • Proficient user of Word, Excel, Outlook and databases
  • Great verbal and written communication skills;
  • Ability to accurately document and record customer information;
  • Detail and customer oriented.
  • Interested in joining a company that assists you in your personal development? If so, it's your chance! Apply now!

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