Application Support Engineer 1st & 2nd Level (M/F)
Sogeti
LUXEMBOURG
il y a 8j

Job Description

You will provide support to applications and projects within IT Services environment and will ensure that maximum service level is provided to the customer.

Principal duties and responsibilities :

Implement, integrate and support third party software as well as internally developed applications within the IT Services.

Analyze problems, resolve issues and perform monitoring, tuning and optimization of performance of in-house IT applications as well as third party software whilst ensuring maximum availability and service to the customer.

Ensure the integrity of the production environment and implement upgrades or new products that are critical for the daily operational business.

Create and update all documents related to applications and their supporting systems

Creating & Managing (Active Directory accounts)

Skills & Requirements

Minimum 3-5 years of experience in a similar position, ideally in IT sector

Hands-on knowledge of enterprise server and desktop operating systems, applications and scripting such as

  • Microsoft Windows Operating Systems 7&10
  • SQL Databases
  • Sharepoint knowledge (nice to have but not mandatory)
  • Team player with strong interpersonal skills

    Very good communication Skills in English (Verbal, Written, Interpersonal, Proactive listening)

    Innovative thinking and problem solving

    Effective time management

    Ability to conduct research into software development and delivery concepts, as well as technical application issues

    Ability to demonstrate proficiency with applications troubleshooting principles, methodologies and incident resolution

    This mission at Sogeti can give you the opportunity to acquire new competences and to progress technically. Please send us your CV at the following email addresses :

    About the company

    With a staff of more than 720 experts, Sogeti is the main provider of IT services in Luxembourg. Subsidiary of the Capgemini group, the Sogeti group counts over 25 000 employees worldwide in 15 countries and around 200 000 IT professionals based in 40 countries as part of the Capgemini group.

    We provide a broad range of IT services in 4 lines of business (Digital, Infrastructure / Cloud, Security and Testing) in cutting-

    edge domains of expertise such as Business Intelligence, Statistics, Enterprise Content Management, Application Management & Modernisation, Cloud Computing, Desktop & Unified Communication, Cybersecurity or DevOps.

    Sogeti is able to deliver both private and public sectors and owns more than 120 active accounts in Luxembourg.

    As diligent business partners, we endeavour to provide solutions suited to our clients' needs with a mutual goal to succeed and to perform.

    Our staff members' passion for IT, skills and professionalism are highly valued by our clients. We take pride in our staff's commitment and help them in every way we can to achieve their career objectives.

    Our offer

    Sogeti is the perfect place to bring your passion for IT into play while learning new skills. You will be given the opportunity to develop your career through interesting projects and your evolution will be monitored closely by your line manager and HR team.

    Moreover, you will be encouraged to attend training courses to broaden your knowledge and obtain certifications. You can also count on an attractive salary and fringe benefits (e.

    g. company car, meal allowance). Voted as the second richest country in the world, Luxembourg offers a high quality of life in a multicultural environment.

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