Agent Customer Service & Call Center (CDI)
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source : Moovijob

Agent Customer Service & Call Center (m / f)

About us

As a major energy supplier in the Luxembourg energy market, also present in Germany, France and Belgium, the mission of Enovos Luxembourg S.

A. is to generate, procure, transmit and distribute electricity, natural gas and renewable energies to industries, SMB’s, distributors and private households.

Your tasks

  • You provide customers an exceptional service on all available contact channels (phone, e-mail, shops )
  • You handle requests and complaints, offer appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
  • You conduct administrative tasks (contracts, invoices, complex complaints )
  • You give accurate, valid and complete information to the customers and to internal interlocutors
  • You meet service level targets to improve and harmonize the level of service our customers receive
  • You follow communication procedures, guidelines and policies
  • You report regularly to the Responsible for Operations and Processes on achievements and issues, suggest improvements
  • You assist temporarily on other CSC tasks / initiatives when needed
  • Your profile

  • You have an "A" levels or equivalent diploma in Economics, Administration or any related field
  • Active listening and problem solving skills are your strengths
  • Flexibility and attention to details characterize you
  • You have a positive attitude and multitasking abilities
  • You are fluent in French, German, English and Luxemburgish (written and spoken)
  • A certified copy of your diploma as well as a recent copy of your criminal record will be requested after the first interview.

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