ROLE DESCRIPTION SUMMARY
6-month internship, starting as soon as possible
This is an exciting opportunity to become part of Digital Workplace Experience team (DiWo) in a fast-paced, growing organization within a dynamic industry.
Based in Betzdorf (Luxembourg), you will contribute to empowering SES users by assisting the migration from legacy device management systems to the modern cloud-based Microsoft equivalent solution.
Extended Job Description :
YOUR RESPONSIBILITIES
Work together with the Digital Workplace Experience team in analyzing, reporting and troubleshooting requests related to the migration from legacy systems to Microsoft Endpoint Manager (Microsoft Intune)
Act as second level support for Incident management, Local Service Desk representing first level of support
Improve and update internal knowledge base articles and user-facing documentation
Provide other ad-hoc support for various internal stakeholders related to MS Endpoint Manager (MS Intune)
Analyze incidents related to Endpoint Management, find patterns and identify possibilities to reduce tickets by changing procedures, updating documentation and providing additional documentation or training to relevant parties
YOUR PROFILE
Current student in Information Technology or in a relevant area
Strong interest in the global technology, media, and telecom business and satellite communications in particular
Very strong computer literacy (Office 365, Windows 10, iOS, Android Enterprise, MS PowerPoint, Word, Excel); knowledge of SNOW (ServiceNow ticketing system) is considered an advantage
Fluency in spoken and written English with additional languages considered an asset
EU-citizens or work permit for Luxembourg
WHAT’S IN IT FOR YOU
Flexible working policy
Valuable, meaningful and hands-on experience
A paid internship
A range of wellness activities and employee assistance programmes (varies by location)
An employer that values all aspects of Diversity and respects every individual’s story
GOOD TO KNOW
SES is an Equal Opportunity Employer, committed to workplace diversity & inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or other characteristics protected by local, state, or federal law.
