Head, EU Seller Fulfilled Delivery Experience
Luxembourg, LUX
il y a 3j

Job summary

Our vision is to be earth's most customer-centric company; to build a place where people can come to find and discover anything they might want to buy online.

As part of Amazon Merchant Fulfilled Network (MFN) offering, our vision is to help Sellers sell with a smooth experience and offer hundreds of millions of potential EU customers the best shopping experience with broadest relevant selection at competitive prices.

We seek an experienced professional to lead the EU Merchant Fulfilment Network Delivery Experience (MFN DEX) team of Amazon EU Seller Services in Luxembourg.

Deliver Experience covers the entire journey of a parcel, and deals with performance management of both Carriers and Sellers, to secure the best Customer Experience.

The role is pan-European in scope and will interact with various business, transportation, and technical teams within Amazon.

We are looking for a customer focused candidate who can lead this charter effectively and work with multiple stakeholders to drive and implement new processes for monitoring and improving delivery experience in Amazon’s Marketplace.

This role is based out of Amazon’s European HQ in Luxembourg.

Responsibilities :

  • Own the strategy and performance of delivery experience for EU MFN business, including key input / output metrics to measure customer satisfaction
  • Drive specific program initiatives delivering continuous improvement for sellers and customers, working closely with carrier, software, country sales, legal, and support teams
  • Manage a small team of high-functioning program managers

  • 8 years+ of professional experience including in large scale product / program management, and / or business consulting
  • Thrive working in a fast-paced, data-driven, and high-ambiguity environment
  • Strong ability to influence and drive alignment among a diverse set of stakeholders and teams globally
  • Ability to think strategically and creatively whilst also executing operationally with high attention to detail and operational excellence
  • Excellent verbal and written communication; ability to write succinct and compelling business recommendations for leadership

  • MBA and / or business strategy consulting
  • Proficient in Excel / VBA, SQL, Tableau, or other business intelligence tools
  • Experience with supply chain, logistics, manufacturing, large-scale physical operations, or related fields.
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