Customer Service Employee - Overland (m/f)
Kuehne + Nagel S.à r.l.
il y a 6j

We are currently looking for a Customer Service Employee to join our team in Luxembourg! Your Role The Customer Service acts as centralized interface / helpdesk between our customers, the Overland department and the suppliers.

Your tasks and responsibilities Interlocutor for all customer requests Treat negative reporting in case of deviations on requested deliveries (delays, difficulties, damages) Complaint handling Organization of specific transports (express, etc.

  • in accordance with Overland department Repartition of orders to the responsible forwarding pools Track and Tracing for specific clients Preparation of KPI statistics Creation and maintenance of different statistics Load planning Compliance and realization of the pharma & healthcare standards of all activities in their full entity by considering the relevant GDP requirements and guidelines, customer demands and all internal regulations of the KN Lux organization Compliance with required customer quality standards Your Profile Apprenticeship as a forwarding agent or similar experience High customer orientation Language skills : Fluency in German and English;
  • French will be an asset Good experience in the Customer Service business Knowledge about transport / logistics processes Able to take responsibility Team Player Ability to fulfill critical tasks on time, keep schedules and deadlines Strong affinity with required customer quality standards Learn more > Reference Number : req47349

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