About us : It’s a great time to be part of the SES team We are the world’s leading satellite operator with over 70 satellites in two different orbits, Geostationary Orbit (GEO) and Medium Earth Orbit (MEO).
We provide a diverse range of customers with global video distribution and data connectivity services through two business units : SES Video and SES Networks.
Our global team works collaboratively to make a significant, and often life-changing difference in the world. As part of our team, you will play an integral part in delivering on our vision.
At SES, we connect and enable broadcast, telecom, corporate and government customers, and enrich the lives of billions of people worldwide.
Engineer, Service Assurance Systems YOUR ROLE As an Engineer, Service Assurance Systems, you will be responsible for the management and support of tools and systems deployed to support and manage SES services and infrastructure.
You will be expected to work closely with SES operations and engineering teams on the shared goal of improving operational efficiency, service quality and customer experience.
You will assist Global Services operations in solving complex service anomalies in the RF (Ground / Satellite), IP and platform domains through increased use of SSA, analytics and automation.
You will be responsible for building service support methodologies and systems fit for SES’ future operations, as well as reporting systems that contain a high degree of intelligence and autonomy.
You will assist in the integration of managed service architectures in the enterprise data, mobility and video domains, and engage with SES next generation services (HTS GEO / MEO) on a technological and service delivery level.
You will support other SES operational systems involved in the service delivery chain such as contribution, distribution and management networks, all of which have global scope.
You will work with Network Management Systems (NMS) from multiple vendors in the IP, ground infrastructure and network domains.
YOUR RESPONSIBILITIES Ensure that Global Services monitoring systems are highly available, accurate and fit for purpose Work closely with partners in the OSS and BSS domains in the definition and implementation of API interfaces and data flows Capture and process monitoring, SSA and automated reporting requirements from operations teams and from SES customers when required (customer portal services) Work closely with internal and external stakeholders to ensure timely delivery of new systems, software and services Provide 24 / 7 tools support to SES operations teams (on call basis) Drive service and infrastructure data analytics capabilities across the SES group Build and maintain strong relationships with key stakeholders in the service delivery process, as well as with supporting functions (SES IT, Digital Transformation Office etc.
JSON, SOAP, etc. software architectures and API interfaces Excellent knowledge of application interface protocols (SQL, XML, REST, SNMP etc.
Strong Unix / Linux system understanding Proven track record in platform / server management and trouble shooting Strong experience in service support and implementation with highly complex networks and remotely deployed systems Ability to work independently, capacity to manage and coordinate complex operational tasks and projects Ability to prioritise and work effectively under pressure Strong customer focus and attention to details, committed to excellence and quality in all areas Good written and oral communications skills Fluent in English Ability and willingness to travel occasionally What’s in it for you?
In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support you’ll need for both your professional and personal development.
But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most.
We strive to uphold honesty, transparency and courage in everything we do. We’re proud to belong to the SES team and collaborate towards success.
Good to know For more information on SES, click here. SES is an Equal Opportunity Employer and welcomes diversity!