Job Description
Manager - Investor Services deals with day to day complex client issues and demands of the Investor Services function, related to each type of fund structure as serviced by Ocorian.
The Manager - Investor Services reviews the work of Investor Services (Senior) Officer in order to ensure the smooth flow in the operations and meeting client's expectations and coaching of junior staff.
Main Responsibilities
Coach staff on the job on the processes, standards and system in place.
Ensure that work delivered for clients is compliant with Ocorian compliance manuals, and the local regulatory framework.
Following the core business processes as defined and help improving such processes on an ongoing basis.
Provide Support to the Investor Services (Senior) Officer.
Provide input to the appraisal of people.
Review the work of the Investor Services (Senior) Officer prior to handing over internally or to clients.
Communicate with clients and investors on a day to day basis concerning ongoing work.
Review investors details required for FATCA / CRS and ensure that they are complete and reporting is completed in line with revenue requirements and as per agreed deadline.
Ensure that trade orders, settlement, subscription, redemption documents, capital calls are accurate.
Monitor the Subscription process and ensure that subscriptions are correctly reported to new investors.
Work closely with Investor Services (Senior) Officers on complex matters regarding transfer of Shares, subscription and redemption process.
Ensure accuracy of all reporting to be carried out by the Investor Services (Senior) Officer.
Ensure all reporting, both internal and to the group deadlines, are adhered to.
Flag client issues before they become a complaint.
Investors Reporting.
Review, reconciliation and validation of all transactions performed by the junior team members.
Creation of the shareholders register into the Transfer Agent system.
Analyse fund prospectuses.
Escalating issues to the Head of Transfer Agency & AML-KYC and propose solutions where possible.
Running KRI / KPI for management and client’s AIFM.
Qualifications
Degree holder or fully qualified ACCA or ICSA
Background experience
Minimum 5 years’ experience in the relevant field
An advanced knowledge of Laws and Regulations
Computer / program knowledge
Advanced level of capability of the MS Office suite, Word & Excel
A working knowledge of eFront
Company, product and market knowledge
Basic accounting
Fluent in English
Additional Information
All staff are expected to embody our core values that underpin everything that we do and that reflect the skills and behaviours we all need to be successful. These are :
We are AMBITIOUS - We think and act globally, seizing every opportunity to support our clients and staff - wherever in the world they may be.
We are AGILE - Our independence from any financial institution gives us the flexibility and freedom to keep things simple, efficient and effective.
We are COLLABORATIVE - We take the time to understand our clients' needs so that we can deliver personalised solutions every time. 
