EU Senior Carrier & Delivery Ops Integration Manager
Amazon.com
Luxembourg, LU
il y a 6j

Do you pioneer? Do you enjoy breaking down and solving complex problems for the benefit of a quickly expanding customer base, focusing first on our customer and working backwards?

Do you want to be part of a newly formed organization that is designing and launching new business models across the world?

Do you want to take on the challenge of planning and optimizing a fulfillment network serving millions of shipments across Europe?

Would you like to be a part of high-energy team obsessed with solving challenging problems?

If so, AMXL is looking forward hearing from you!

Amazon Extra Large (AMXL), formerly known as Special Handling, obsesses over customers by offering a white glove service where we deliver TVs, Domestic Appliances and other large items like furniture in customers’ homes.

Not only do we deliver large parcels, we unpack, assemble, install and sometimes even do tests, hauling away old items as needed.

We are currently in the process of building out a network that is poised for big growth in the coming years. We are building a dedicated network across fulfillment, delivery and services and are adding more specialized fulfillment centers and delivery stations across EU.

EU AMXL Operations team is looking for an outstandingly talented, analytical, driven, experienced EU Senior Carrier and Delivery Ops Integration Manager (f / m).

You will play a key role in developing a leadership position for Amazon XL, by managing the long-term relationship between Amazon and our transportation partners.

You will also be accountable for dealing with challenging operations issues that will require a deep analysis of our distribution understanding of our network.

In this context, you will be dealing on a regular basis with our carriers and internal stakeholders all over Europe. You will be in charge as well to design AMXL delivery experience in countries where Amazon does not yet deliveries Extra Large products.

You will part of the Senior Team designing all Delivery Experience for AMXL in EU and Globally.

This is a highly visible position, based out of our European headquarters in Luxembourg, critical to the AMXL's operations and forward capability as we continue the fast-

paced growth and scale-up of our delivery network. It is a unique opportunity to work in different logistic environment all over Europe.

Responsibilities

  • Executes performance management metrics reviews (cost, speed, quality, etc.) for in-home delivery service and derive develop improvement plans from it
  • Drives continuous improvement initiatives with carriers, fulfillment centers, customer service and Retail teams to improve customer experience, costs and processes
  • Prepare and lead Ops calls, daily business reviews, WBRs, QBRs, CS workshops with third party Carriers
  • Advises Amazon leadership team proactively of critical situations along with the expected impact and mitigation actions planned
  • Produces and communicates transport plans / forecasts on a regular basis
  • Manages Transportation related escalations
  • Drives innovation by taking ownership of new projects and its operational success. This will include at first developing new countries for AMXL service and cross border flows (contract appropriate carriers and manage their correct operational integration)
  • Lead 2 to 3 expert Program Managers and Analysts
  • Basic qualifications

  • A degree in Business, Economics, Logistics, Engineering, Mathematics or similar field
  • 5+ years of professional experience in Supply Chain / Transportation, preferably in a similar role, within a high-volume logistics, manufacturing or engineering environment
  • Excellent customer service skills and commercial understanding
  • Ability to drive complex analysis, and making data driven decisions
  • Excellent written and verbal communication skills. Ability to simplify complex topics for broad audiences.
  • Strong proficiency in Microsoft Excel (SQL knowledge is a plus)
  • Organized, self-starter and a quick learner
  • Hands-on and ready to roll up sleeves, to dive deep into the business, in a lean organization
  • Must be an independent problem solver that can make high quality judgments and decisions quickly with excellent organization skills
  • Must be detail-oriented with a demonstrated ability to self-motivate, makes things happen, ability to move fast, innovate and simplify
  • Excellent written, verbal, listening, communicating, and negotiating skills, coupled with ability to comfortably and confidently present to all levels within the enterprise is required
  • Fluency in English and preferable another European language.
  • Preferred Qualifications

  • Master’s level degree
  • Familiarity with operations and supply chain management concepts - forecasting, planning, optimization, logistics - gained through work experience or graduate level education
  • Entrepreneurial mindset, with the tenacity to develop ideas independently to take ownership
  • Experience of SQL
  • Fluency in German, Italian, Spanish or French.
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