Customer service representative - Claims team
Vanbreda Risk & Benefits
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source :

Vanbreda Risk & Benefits is a leading broker and consultant in the BENELUX insurance market. We focus mainly on large organizations and conclude insurance contracts on a very large scale.

Our strong negotiating position with insurance companies allows us to defend our clients' interests in the best possible way.

We look for solutions adapted to their specific coverage needs and offer tailor-made advice. A team of qualified employees personally supports our customers based on a segmentation by product and activity.

Our headquarters are based in Antwerp, Belgium. At our Luxembourg office in Leudelange, we have an open position for a Customer service representative -

Claims team Function description You will be responsible for the handling of the claims of our clients. Your main goal is client satisfaction which you achieve by working efficiently, analyzing the files and contracts and using your knowledge of insurance.

You will encounter a large variety of clients from different international backgrounds and you will cover numerous insurance products.

you will need to communicate actively with our clients and insurers by phone, mail and through our websites. You will be part of the claims team which consists of 2 other colleagues.

You will report to the Senior Customer service representative. Profile You have in-depth technical insurance knowledge. You have experience in a similar function.

You have a relevant business degree. You are customer service-oriented. You listen actively and empathize with the customer’s situation.

You work independently and have a problem-solving attitude. You work in an efficient, structured and analytical way. You have good command of Word, Excel, PowerPoint.

You are fluent in French and English, Luxembourgish being a great plus.

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