Hays - Client Success Engineer
Luxembourg, Luxembourg
il y a 32m
source : ictjob.lu

Your new company Hays Technology is looking for Client Success Engineer for one of our clients in the IT sector.

This role is technical, client facing with room to grow into project management areas in the coming years.

This company is upscaling a lot with lots of potential for evolution within the company.

Your new role Meet or exceed the expectations of our customers on response quality, timeliness of responses and overall customer experience Contribute to workshops with clients to refine their user stories and confirm functional requirements Provide 2nd level support (technical and business) and drive resolution of technical escalations, including identification of root cause and issue resolution Provide well-thought-out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy, and maintain our solution Contribute to a successful adoption of our solution at client by participating to change management activities Collect information and document bugs for product issues that are impacting customers Take ownership from Change Requests to implementation of new features in the existing modules of the platform What you'll need to succeed 4 years' experience minimum Knowledge of Java, a Java IDE and how to handle the debugger as well as SQL Knowledge of Linux and Shell scripting Some familiarity with any of the following : Java / Spring / Hibernate / Rest services / JavaScript / HTML 5 / CSS3 / React You have the ability to communicate with clients in a professional way, with a customer first mindset, training will be given in this area in any case.

Experience in troubleshooting applications and scripts by accessing and analyzing logs An understanding of IT-Security Fluent in English, French / German is a nice to have What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

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