Polyvalent Administrator (Monitoring and/or CMDB)
AbAKUS it-solutions
Luxembourg
il y a 3j

Mission :

  • Operation, administration and integration of supervisory solutions based mainly on tools : BMC PATROL and BMC BEM / Truesight or similar monitoring solution by adapting the configurations according to the situation.
  • Operation, administration and integration of CMDB (components & technology CI) solutions based mainly on tools : BMC Remedy 9.
  • xxx good knowledge, IA Atrium Integrator or similar solution by adapting the configurations according to the situation

    The key accountabilities for this role are :

  • Meet with application, service operation teams, developers, network / systems engineers, system administrators, and DBAs to collect monitoring requirements.
  • From a broad selection of monitoring tools, conceptualize, develop, and implement vendor or custom monitoring solutions to ensure system functions at peak performance.
  • Identify, analyse, architect, and test enhancements or bug fixes to the current systems management infrastructure to meet changing requirements and increase productivity.
  • Analyze processes to establish technical guidelines and standards for systems monitoring.
  • Provide administrative support for configuration and proper operation of monitoring tools used by Ops teams.
  • Create documentation and formalize procedures pertaining to the operation of the servers, and applications.
  • Consults with and provides recommendations to other Ops teams (application / network / system / DBA / security).
  • Daily tasks :

  • Administration of CMDB and / or Monitoring platform
  • Handle daily operation activities (requests, changes and incidents)
  • Insure that requests and incidents are resolved within agreed KPI
  • Insure availability of CMDB and monitoring solution (monitoring, alerting) in 24 / 7 mode (oncall)
  • Incident management : Responsible for informing incident manager, system and application owners of none completeness and / or none accuracy, critical error detected by the monitoring solution on regular basis.
  • Respond to technical support tickets for CMDB and Monitoring features and configuration
  • Help service owners translate business needs into CMDB and Monitoring solution
  • Configure CMDB and Monitoring solution to deliver alerts
  • Deploy in production & administrate CMDB and Monitoring tools on the existing perimeter
  • Setup test & validation of new applications (release, patch)
  • Maintain documentation (how-to, normalization, installation)
  • Participation in project and customer and technical team training :

  • Participate in monitoring technical projects
  • If necessary, provide training and support to application owners and technical team to enable them to respond to all data and quality standards.
  • If necessary, assist / support service owner to develop their internal process to ensure detection of error and proactive.
  • Ideal candidate (Essential Skills & Technologies) :

  • 8+ years of progressive experience in technical and / or consulting role
  • knowledge in Supervision (administration and implementation) : BMC ProactiveNET, Truesight, Event management (BEM or HPOV or TIVOLI), Patrol, TMART, AppVisibility, PANDORA, MRL, KM (Oracle, WebLogic, Unix, etc.
  • Understanding of monitoring event management
  • Knowledge in CMDB (administration and implementation) : BMC Remedy 9.xxx good knowledge, IA Atrium Integrator, understanding of logical and physical data models, comprehensive understanding of relational database (primary / foreign relations, etc.
  • capable to formulate (in writing) and execute SQL queries on the Oracle database, Capable to recognize and automate the loading of data / update activities

  • System : Linux / Unix and additionally Windows is a plus
  • Scripting : at least one of the programming languages : Shell (like ksh, bash) and PowerShell is a plus
  • ITIL certified or relevant experience / knowledge
  • English fluently spoken and written
  • Desirable skills :

  • Ability to supervise and work simultaneously on different activities with a variety of projects and short deadlines.
  • Good analytical skills as well as time management skills, interpersonal and communication skills (written, verbal and presentation skills).
  • Autonomous and energetic
  • Team player
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