Operation, administration and integration of supervisory solutions based mainly on tools : BMC PATROL and BMC BEM / Truesight or similar monitoring solution by adapting the configurations according to the situation.
Operation, administration and integration of CMDB (components & technology CI) solutions based mainly on tools : BMC Remedy 9.
xxx good knowledge, IA Atrium Integrator or similar solution by adapting the configurations according to the situation
The key accountabilities for this role are :
Meet with application, service operation teams, developers, network / systems engineers, system administrators, and DBAs to collect monitoring requirements.
From a broad selection of monitoring tools, conceptualize, develop, and implement vendor or custom monitoring solutions to ensure system functions at peak performance.
Identify, analyse, architect, and test enhancements or bug fixes to the current systems management infrastructure to meet changing requirements and increase productivity.
Analyze processes to establish technical guidelines and standards for systems monitoring.
Provide administrative support for configuration and proper operation of monitoring tools used by Ops teams.
Create documentation and formalize procedures pertaining to the operation of the servers, and applications.
Consults with and provides recommendations to other Ops teams (application / network / system / DBA / security).
Daily tasks :
Administration of CMDB and / or Monitoring platform
Handle daily operation activities (requests, changes and incidents)
Insure that requests and incidents are resolved within agreed KPI
Insure availability of CMDB and monitoring solution (monitoring, alerting) in 24 / 7 mode (oncall)
Incident management : Responsible for informing incident manager, system and application owners of none completeness and / or none accuracy, critical error detected by the monitoring solution on regular basis.
Respond to technical support tickets for CMDB and Monitoring features and configuration
Help service owners translate business needs into CMDB and Monitoring solution
Configure CMDB and Monitoring solution to deliver alerts
Deploy in production & administrate CMDB and Monitoring tools on the existing perimeter
Setup test & validation of new applications (release, patch)
Maintain documentation (how-to, normalization, installation)
Participation in project and customer and technical team training :
Participate in monitoring technical projects
If necessary, provide training and support to application owners and technical team to enable them to respond to all data and quality standards.
If necessary, assist / support service owner to develop their internal process to ensure detection of error and proactive.
Ideal candidate (Essential Skills & Technologies) :
8+ years of progressive experience in technical and / or consulting role
knowledge in Supervision (administration and implementation) : BMC ProactiveNET, Truesight, Event management (BEM or HPOV or TIVOLI), Patrol, TMART, AppVisibility, PANDORA, MRL, KM (Oracle, WebLogic, Unix, etc.
Understanding of monitoring event management
Knowledge in CMDB (administration and implementation) : BMC Remedy 9.xxx good knowledge, IA Atrium Integrator, understanding of logical and physical data models, comprehensive understanding of relational database (primary / foreign relations, etc.
capable to formulate (in writing) and execute SQL queries on the Oracle database, Capable to recognize and automate the loading of data / update activities
System : Linux / Unix and additionally Windows is a plus
Scripting : at least one of the programming languages : Shell (like ksh, bash) and PowerShell is a plus
ITIL certified or relevant experience / knowledge
English fluently spoken and written
Desirable skills :
Ability to supervise and work simultaneously on different activities with a variety of projects and short deadlines.
Good analytical skills as well as time management skills, interpersonal and communication skills (written, verbal and presentation skills).
Autonomous and energetic