Director - Client Relationship (m/f)
Luxembourg, Luxembourg
il y a 1j

Key responsibilities

  • Establish and ensure effective communication with clients and professional advisers to support work being performed
  • Maintain open rapport with internal teams
  • Continuously review and enhance effectiveness of operational policies & procedures; suggest & facilitate implementation of operational improvements
  • Work closely with other senior directors on client relationship management ensuring
  • all emerging issues are proactively identified and resolved
  • enhanced client service delivery
  • seamless & coordinated Sanne Group service delivery
  • Key Luxembourg client liaison
  • Actively participate in marketing of / new business enquiries for Luxembourg services to new and existing clients; where needed assist with the same for other jurisdictions
  • Establish, build & maintain strong relationships and new networks with both internal, cross jurisdictional and external contacts
  • Utilize fund administration and AIFMD knowledge, Luxembourg AML (and other applicable regulation(s)) to assist with negotiation of contracts and Service Level Agreements
  • Principal responsibility for customer relationship management and business development opportunities
  • Assistance with the strategic management of the Luxembourg Fund Administration business
  • Act as client director on SPV and client boards and assist with new business enquiries and the implementation of new structures
  • Requirements

  • Minimum 15 years’ experience in the financial services industry focused on Client Service Management and Business Development
  • in depth knowledge of SANNE products
  • Chartered Accountant
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