Your field of responsibility
You will provide desktop support services to Credit Suisse Luxembourg and its branch offices in France, Portugal, Netherlands and Ireland.
Your role includes the professional support for senior staff in business and management, hence excellent communication skills and a high level of technical and business knowledge is required.
You will support existing service management processes such as Incident Management, Request Fulfilment, Change Management and our User Administration process.
You will continuously improve our documentation, create user manuals and strive to foster knowledge sharing with all stakeholders across the organization.
A strict regulatory landscape requires the team to balance the local control requirements whilst using strategic solutions available from the Credit Suisse group.
As an experienced desktop support specialist with in-depth knowledge of Windows 10 and related desktop infrastructure applications, you will be supporting users and participating / leading local and group projects to develop and improve the IT Workspace environment.
Your future colleagues
You will work in a dynamic team of 11 IT specialists in the GCIO organization in close collaboration with the Luxembourg IT Department and across the Credit Suisse organization worldwide.
The department values Diversity and Inclusion (D&I) and is committed to realizing the firm’s D&I ambition which is an integral part of our global cultural values.
Remote Working?N / A - pending TWWW agreement
Your skills and experience
We are looking for :