Senior Bank User Support Specialist
Credit Suisse
Luxembourg, Luxembourg, Luxembourg
5d ago

Your field of responsibility

You will provide desktop support services to Credit Suisse Luxembourg and its branch offices in France, Portugal, Netherlands and Ireland.

Your role includes the professional support for senior staff in business and management, hence excellent communication skills and a high level of technical and business knowledge is required.

You will support existing service management processes such as Incident Management, Request Fulfilment, Change Management and our User Administration process.

You will continuously improve our documentation, create user manuals and strive to foster knowledge sharing with all stakeholders across the organization.

A strict regulatory landscape requires the team to balance the local control requirements whilst using strategic solutions available from the Credit Suisse group.

As an experienced desktop support specialist with in-depth knowledge of Windows 10 and related desktop infrastructure applications, you will be supporting users and participating / leading local and group projects to develop and improve the IT Workspace environment.

Your future colleagues

You will work in a dynamic team of 11 IT specialists in the GCIO organization in close collaboration with the Luxembourg IT Department and across the Credit Suisse organization worldwide.

The department values Diversity and Inclusion (D&I) and is committed to realizing the firm’s D&I ambition which is an integral part of our global cultural values.

Remote Working?N / A - pending TWWW agreement

Your skills and experience

We are looking for :

  • Associates or bachelor degree in computer science or a related field
  • 4-5 years of experience in Windows desktop support in a financial institution
  • Exposure to enterprise workspace technologies (anti-virus, active directory, web technologies, software distribution tools, remote access etc.)
  • Excellent knowledge supporting the banks collaboration tools (Skype, WebEx, Teams, Zoom etc.)
  • Fluent English
  • Excellent communication skills
  • Structured, organized, comfortable with multi-tasking
  • ITIL Thorough understanding of ITIL (Change / Incident / Problem management)
  • Ownership and Accountability A readiness to own’ and be responsible for future outcomes
  • Structured Approach A considered and meticulous approach to project / initiative planning and implementation
  • Innovation An eye for innovation and the enthusiasm to bring good ideas to life
  • Genuine Enthusiasm A love of and pride in your work
  • Have a collaborative approach to problem solving and foster team-work
  • Client Focus passionate about ensuring our internal Bank Users can focus on the Bank’s clients’ needs
  • Service Approach positive and welcoming attitude handling user inquiries
  • Understands the value of diversity in the workplace and is dedicated to fostering an inclusive culture in all aspects of working life so that people from all backgrounds receive equal treatment, realize their full potential, and can bring their full, authentic selves to work
  • Please apply

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