Change Manager
Amazon
Luxembourg , LU
il y a 14h

DESCRIPTION

The Amazon OpsTechIT Supply Chain organization manages a large suite of products and product portfolios and is responsible for a wide variety of global initiatives that cross business teams and operations groups within Amazon Fulfillment.

As a Supply Chain Product Manager you are responsible for the planning, execution, and delivery of one or more features related to a new or existing product or product category.

You know how to apply technology products to solve problems and delight customers. Your technical understanding allows you to accurately represent a technology (benefits and risks) and the underlying Supply Chain limitations and opportunities for a proposed feature.

Your work impacts a product’s customer experience (CX), feature usability, success metrics (e.g., customer delight, adoption, sales, ROI), engineering team goals, and may impact organization-

level goals. You work independently, seeking direction when needed. In this role, you will :

  • Follow Amazon product introduction best practices and work backwards
  • Be the Voice of the Customer and articulate their needs.
  • Participate in in-person customer research and user studies and in quarterly AEW sessions.
  • Identify and review ideas and use cases and clarify how they differ from existing solutions
  • Work with engineering teams on prototyping and testing to ensure we deliver the right solution.
  • Work with collaborative team members to assimilate where features need to be compliant (e.g., legal, financial and other regulations, data privacy / security), localized (e.
  • g., language, regional requirements), and accessible (e.g., consider people with disabilities).

  • Ensure usability studies include diverse customer sets and perspectives. You drive constructive discussions that help customers, design, development, compliance, and sales teams reach consensus
  • You balance your business expertise and product domain knowledge with technical understanding.
  • You take the time to learn the products (e.g., functionality, architecture constraints, key dependencies, and maintenance characteristics) and reasons behind your product’s technology design (Q.
  • Why did we build X this way?)

  • Dive into details (e.g., probe assumptions that led to technology decisions as well as operability choices, etc.).
  • Recognize when a proposed feature design or technology choice is going to complicate or pose a risk to future deliverables.
  • Ask the right questions to make sure the right trade-offs are made (Q. Will this design enable us to achieve our goals?
  • How is this design extensible to future use cases?).

  • Partner with technical managers on feature-related project priorities, milestones, and delivery dates
  • Allow engineering teams to incorporate needed quality and operational excellence improvements for features into the product roadmap.
  • Own product feature communications and transform raw thoughts and convey technical details (verbally, in writing, and via diagram) to engineering teams and / or technical customers (e.
  • g., functional and non-functional technical requirements, feature CX design approach).

  • Ensure that the right information is delivered to the right audience at the right time.
  • Clearly articulate feature scope, timeline, owners, risks, and the steps being taken to mitigate those risk
  • Accelerate progress by driving crisp and timely decisions, clearing blockers (e.g., Path to green ), and by escalating appropriately.
  • Work with Project Management Office on launch process, including test and deployment to Beta / Prod Review product features to make sure acceptance criteria is met.
  • Work with support groups on post-launch support plans (e.g., triage, issue / ticket management, COEs), run retrospectives, and / or hold post-mortems.
  • Articulate customer pain points from a technical perspective and determine if the right Key Performance Indicators (KPIs) are in place and, if not, work to define them.
  • BASIC QUALIFICATIONS

  • Bachelor’s degree in supply chain, program management, engineering, business or equivalent experience.
  • Five+ years of relevant work experience in supply chain, program management, planning manufacturing, financial or related field.
  • Experience with core IT infrastructure components and service concepts.
  • Ability to work in a fast-paced, ambiguous environment while prioritizing and managing multiple responsibilities.
  • Excellent leadership, organization, communication, interpersonal, and teamwork skills.
  • Strong critical thinking and analytical skills.
  • Excellent written, editorial and presentation skills.
  • Innovative, organized, thorough, and detail oriented.
  • Experience driving business decisions with focused and relevant analytical data.
  • Excellent meeting management and facilitation skills.
  • Ability to comprehend and explain technical concepts.
  • Ability to travel domestically and internationally up to 40%.
  • PREFERRED QUALIFICATIONS

  • APICS, S&OP, or Six Sigma Certification with an understanding of Lean Manufacturing processes.
  • Previous experience with PLM / PDM systems.
  • Experience leading large complex business objectives with measurable results.
  • Product and portfolio management in IT Infrastructure within warehouse operations.
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