Team Leader Transfer Agency

XB Consultants

Luxembourg

il y a 5j

Job description Luxembourg

The Team Leader Transfer Agency reports to the Transfer Agency Manager and is in charge of coordinating and approving the workflow and the operations pertaining to dealing, settlement and reconciliation processes.

He / She interacts with all investors, ensures a timely processing of investors’ instructions in accordance with standards and cut off times set by Apex.

He / she ensures the proper maintenance of the shareholder register and ensures that client transactions are AML / KYC compliant.

Responsibilities

Supervise a team of 6-8 members in charge of the Transfer Agency dealing, settlement and reconciliation

Promote excellence in the service standards

Achieve performance targets and operational service levels

Be the escalation point for Clients and Investors for operational issues

Be the escalation point of contact for queries pertaining to equalisation / hurdle / performance fees on Alternative Investment funds

Take ownership and resolve complex client queries and operational tasks

Act, and ensure that tasks are performed by the team in compliance with procedures and policies of the Group as well as with the regulatory framework

Maintain departmental procedures up-to-date

Prioritise, review and authorise the daily / monthly / ad-hoc dealing, settlement, reconciliation, fund reporting as well as the necessary Client reporting

Ensure end of day controls are applied diligently

Hold self-accountable for results

Ensure Client and Investor satisfaction, accuracy and productivity

Promote excellent client service standards and a client focused approach

Train, coach and / or mentor staff members on work procedures and best practice approaches

Develop the knowledge and the skills of the team members

Participate to the Business Continuity Plan (BCP) yearly testing

Background

2-5 years experience in a similar role, preferably in Alternative Investment Funds

Knowledge of PAXUS is an advantage

Precise understanding of the fund industry and Transfer Agency

Good working knowledge of Microsoft Office (Word, Excel, Access)

Excellent organisational skills

Excellent communication skills and a truly client servicing mind-set

Customer oriented

Committed to self-improvement

Ability to work autonomously and remain calm under high pressure.

Ability to deliver within agreed deadlines

Perfect command of English, any other language is an advantage

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