Job description Luxembourg
The Team Leader Transfer Agency reports to the Transfer Agency Manager and is in charge of coordinating and approving the workflow and the operations pertaining to dealing, settlement and reconciliation processes.
He / She interacts with all investors, ensures a timely processing of investors’ instructions in accordance with standards and cut off times set by Apex.
He / she ensures the proper maintenance of the shareholder register and ensures that client transactions are AML / KYC compliant.
Supervise a team of 6-8 members in charge of the Transfer Agency dealing, settlement and reconciliation
Promote excellence in the service standards
Achieve performance targets and operational service levels
Be the escalation point for Clients and Investors for operational issues
Be the escalation point of contact for queries pertaining to equalisation / hurdle / performance fees on Alternative Investment funds
Take ownership and resolve complex client queries and operational tasks
Act, and ensure that tasks are performed by the team in compliance with procedures and policies of the Group as well as with the regulatory framework
Maintain departmental procedures up-to-date
Prioritise, review and authorise the daily / monthly / ad-hoc dealing, settlement, reconciliation, fund reporting as well as the necessary Client reporting
Ensure end of day controls are applied diligently
Hold self-accountable for results
Ensure Client and Investor satisfaction, accuracy and productivity
Promote excellent client service standards and a client focused approach
Train, coach and / or mentor staff members on work procedures and best practice approaches
Develop the knowledge and the skills of the team members
Participate to the Business Continuity Plan (BCP) yearly testing
2-5 years experience in a similar role, preferably in Alternative Investment Funds
Knowledge of PAXUS is an advantage
Precise understanding of the fund industry and Transfer Agency
Good working knowledge of Microsoft Office (Word, Excel, Access)
Excellent organisational skills
Excellent communication skills and a truly client servicing mind-set
Committed to self-improvement
Ability to work autonomously and remain calm under high pressure.
Ability to deliver within agreed deadlines
Perfect command of English, any other language is an advantage