Application Support Engineer
Banque Internationale à Luxembourg
2953 Luxembourg, LU
il y a 1j
source : Description Banque Internationale à Luxembourg (BIL) is one of the biggest banks in the Grand-Duchy and offers retail, private, corporate and institutional bankings as well as finance & product market services.

Most of BIL's 2000 employees work at the headquarters in Luxembourg city - this centralized setup promotes swift, agile decision-

making and short reporting lines, enabling BIL to offer clients innovative solutions for their changing needs.

Responsabilités You will be responsible for providing support to applications and projects within IT Services Environment and ensure that maximum service level is provided to customer on a 24 hour basis.

You will report to the ASE 1 Team Leader.

What will you do ? Prepare, set-up and maintain the different environments required, according to the project phases (development, testing.

  • with our infrastructure provider Implement, integrate and support third party software as well as internally developed applications within the IT Services Support the production environment 24 / 7 and solve business and IT incidents with innovative solutions to ensure that a maximum service level is provided to Customers on a 24 hour basis Analyze problems, resolve issues and perform monitoring, tuning and optimization of performance of in-
  • house IT applications as well as third party software whilst ensuring maximum avaibility and service to customers Ensure the integrity of the production environment and implement upgrades or new products that are critical for the daily operational business Create and update all documents related to applications and their supporting systems Perform all other duties as assigned Exigences obligatoires You have : Equivalent to the completion of at least 3 years of college coursework in computer science, management information systems or a closely related field or equivalent work experience 3-

    5 years of experience in a similar position, ideally in the banking or financial sector Hands-on knowledge of enterprise server and desktop operating systems, applications and scripting such as Linus, AIX, Microsoft Windows, Oracle, SQL Preference is given to individuals with a background on Linus Knowledge on a Scheduler tool such as Tivoli Workload Scheduler is considered as an advantage Previous experience providing IT support in a 24 hour operational environment preferred You are : Team player with strong interpersonal skills Willingness to contribute and support a knowledge sharing culture Positive in your attitude and Customer focus Fluent in French and English Agile & Devops enthutiastic Innovative and problem solving Effective time management Ability to conduct research into software development and delivery concepts, as well as technical application issues Ability to demonstrate proficiency with applications troubleshooting principles, methodologies and incident resolution Willingness to work weekends as required Education level : Bachelor's Degree Work experience : 3-

    4 years Start contract date : 30-07-19 Contract duration : Undefined

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