IT Application Expert (m/f)
Luxair Group
Luxembourg, Luxembourg
il y a 1j
source : Moovijob

For our department IT S&S within LuxairGroup , we are looking for a (an) :

IT Application Expert (m / f)

Main duties :

  • Act as escalation point for the Service Desk and / or internal customers for any type of application related support requests
  • Increase and improve ITSM knowledgebase for application support processes and end-user support articles
  • Manage the lifecycle of applications, within a defined portfolio, including roadmap, licensing, integration into existing landscape, end-user training, support and upgrade
  • Inform and recommend to the business about new functionalities of the applications within the portfolio, thru defined communication channel(s)
  • Actively participate, in strong collaboration with the different IT S&S teams and vendors, to define the necessary environments in order to be able to test and implement of new releases
  • Participate in continuous improvement and write appropriate guidelines where required
  • Participate to IT S&S related projects
  • Occasionally provide an administrative support in the scope of the activity
  • Take responsibility in ITIL processes
  • Required profile :

    Minimum required criteria :

  • Be holder of a bachelor degree "BAC& 3" in Information Technology or equivalent combination of education and experience in a similar position
  • Show a good sense of priorities
  • Show structured approach in analysis and documentation
  • Be accurate, detail oriented and reliable
  • Demonstrate customer orientation and as an role model
  • Be familiar with standard office applications
  • Show excellent communication skills in English (spoken and written) as well as good skills in German or French
  • Strong ability to give training to different population
  • Have good presentation skills
  • Desired or to be acquired criteria :

  • Be able to work team-oriented and independently
  • Must be able to learn, understand, and apply new technologies
  • Show a strong ability to communicate at all levels, both inside and outside the company
  • Show user skills in the tools used in the department
  • Demonstrate a good sense of urgency and flexibility
  • Show basic knowledge of the ITIL Framework
  • Be able to deliver results within defined timeframe;
  • Maintain the strict confidentiality of the data.
  • The ideal candidate :

  • Knowledge of any other language is considered as asset
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