IT Service Desk Support
vor 4 Tg.

Your responsibilities

You handle incidents and service requests at the Service Desk.

  • Log incidents;
  • Categorise and prioritise incidents;
  • Diagnose and resolve incidents;
  • Close incidents;
  • Escalate incidents;
  • Incident ownership and communication throughout the lifecycle of the incident;
  • Handle in policy and out of policy service requests;
  • Intervene onsite at the user location or temporary location;
  • Execute IMACD tasks;
  • Raise requests for authorisation of service requests.
  • Your profile

  • Experience with MS Office Suite;
  • Experience with Microsoft OS (Windows 7 and 10);
  • Knowledge of mobile devices and mobile phone services;
  • Problem solving skills;
  • Knowledge of ticketing and CMDB tools;
  • Understanding of networking and networking protocols;
  • Flexible and stress resilient;
  • Ability to work in a co-operative way;
  • Attention to detail;
  • Experience in troubleshooting PCs / Laptops / Tablets, VPN, etc.;
  • Customer and Service focus;
  • If this description awakes your curiosity, don’t hesitate! Our team will be happy to advise you.

    Melde diesen Job

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Klicke auf "Weiter", um unseren Datenschutz-und Nutzungsbestimmungen zuzustimmen . Du kriegst außerdem die besten Jobs als E-Mail-Alert. Los geht's!